The most recent content from our members.
Our organization uses both Microsoft Teams and GoTo Connect. While the existing Microsoft 365 calendar integration helps keep meeting availability aligned, it does not synchronize actual Teams presence status. We would like the ability for GoTo Connect to automatically mirror a user's Microsoft Teams presence, including…
Description Many organizations use Microsoft Intune as their Mobile Device Management (MDM) and Mobile Application Management (MAM) platform to secure corporate data on both managed and personal devices. While GoTo Connect integrates well with Microsoft 365 services, the mobile applications currently do not fully…
This is the scenario: If I want to send a template, I must enter the 10-digit number (55312xxxxx), Mexico's area code) in order for the message to be sent. Image 1 attached. I select the Meta template and proceed to send the WhatsApp message. Image 2 attached. So far, everything works correctly. I proceed to close the…
request for the ability to block outbound calls to numbers on the DNC registry as lawsuits are expensive and each call to a number on this list can cost a customer $500 each call
Hi! Could you please return the user id with the related accountkey in the /user/v1/me response like this { "items": [ { "accountKey": "a", "userId": "b", "outboundPhoneNumbers": [] }, { "accountKey": "c", "userId": "d", "outboundPhoneNumbers": [] } ] Thank you for making my life easier with this improvement!
Currently, the GoTo Connection Clio integration automatically syncs contacts from Clio to GoTo. The contact information that is synced includes basic information such as name, phone number, email, address, and date of birth. However, the integration does not sync custom contact fields. The ability to select custom contact…
Hi, Would like to see Android Auto integrated into the mobile app. I take calls when I am out driving, and in Australia, it is an offence to handle your mobile device whilst driving. If a call comes in I have to pick up my phone to touch the answer button. This is a big no no in the land downunder!! The RingCentral app…
Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would trigger an API call to the external CRM to create a new lead (using its “Leads” endpoint). We’d also like to link the contact in…
If you are using both the Salesforce (Call Center/Dialer) Integration (with automatic logging enabled) as well as the Salesforce Lightning Integration, the result will be double-logging of calls made out of Salesforce. When users are sitting at their computer they want to use the dialer because it keeps everything in the…
Hello everyone, I’ve been using the newly released plugin for Microsoft Teams from GoTo. It’s been a great addition, but I’ve noticed that there seems to be a missing feature. Specifically, when I’m in a phone call, the status light in Teams does not update to show that I’m on the phone. This feature would be incredibly…
It looks like you're new here. Sign in or register to get started.