The most recent content from our members.
Staff is not able to receive calls from their headset when using the softphone. This limits their ability to perform tasks away from their monitor in order to accept or make a call. I understand security concerns are prohibiting this functionality. Are there any tools available to mitigate this issue and to allow call…
Can we have a role available for view only in goto administrator. This would be helpful with working with other software's for integration.
I think it would be of value for companies to utilize call masking to help brand their calls and possibly avoid their company being labeled as spam by outside carriers. This could help GoTo help customers control their caller ID better.
Hello! I’m new to developing with GoTo and would like to know if it’s possible to sync GoTo Connect contacts with another CRM using the API. The idea is: when a client sends a message, GoTo would trigger an API call to the external CRM to create a new lead (using its “Leads” endpoint). We’d also like to link the contact in…
If you are using both the Salesforce (Call Center/Dialer) Integration (with automatic logging enabled) as well as the Salesforce Lightning Integration, the result will be double-logging of calls made out of Salesforce. When users are sitting at their computer they want to use the dialer because it keeps everything in the…
Hello everyone, I’ve been using the newly released plugin for Microsoft Teams from GoTo. It’s been a great addition, but I’ve noticed that there seems to be a missing feature. Specifically, when I’m in a phone call, the status light in Teams does not update to show that I’m on the phone. This feature would be incredibly…
An integration should be implemented for Clio Manage and Clio Grow. The existing integration for Clio Manage lacks many features and often does not work as expected.
GoTo Developers would love to see zoho recruit added to the available integrations. We're already using zoho crm & desk but recruit would be extremely helpful for us.
Hello to All, I would like to add angle brackets ([]) to my fax access codes. As it stands, access codes are autogenerated and not customizable. * I can make it easier for my end users by prepending the access code to outbound emails on my email server. However, angle brackets are added. Here is an example of what shows on…
I'd really like compatibility with Apple Watch that would allow for calls to ring through on my watch. I like to keep my phone silent and use my watch to only important notifications during the work day, but I miss calls through GoTo because the notification/ring doesn't come through on my watch as it does with standard…
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