The most recent content from our members.
Hi, We recently started using GoTo Connect and have been enjoying its Contact Center features. However, the limited chat functionality is affecting our team’s ability to collaborate effectively. We have encountered the following issues and limitations: iOS and Android mobile apps: Only one image can be attached per…
I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to retype common responses (e.g., “What are your store hours?” or “Here is our website”). Ooma Office had this feature, and it…
Frequently, I'm frustrated by the GoTo mobile app and that there is no way to search messages - either by sender, number, or contents. Every other texting app I've used has a way to search. Please add this feature!
It would be helpful to allow users to send contact cards directly through SMS, either from the end user’s mobile device or from within the application using the app’s messaging functionality. This would allow users to share contact information without having to use their personal phone number or personal messaging…
Currently, in GoTo Connect, call recordings are only accessible through the Analytics → Recordings page, which lists all recordings for the account. This makes it difficult for individual users to quickly find and review their own recordings. Feature Request: Add a “My Recordings” section directly in the GoTo desktop and…
It would great if the GoTo mobile app could automatically rise to the top of screen on an incoming call. Even better if it could come through a locked screen. Thanks, Mike
Description Many organizations use Microsoft Intune as their Mobile Device Management (MDM) and Mobile Application Management (MAM) platform to secure corporate data on both managed and personal devices. While GoTo Connect integrates well with Microsoft 365 services, the mobile applications currently do not fully…
Hey community: Wanted some feedback and concerns regarding RCS text messaging from users that text on a day to day basis. I can't possibly be the only one experiencing this issue in todays world of texting We use text messaging quite a bit, but RECENTLY within April 2026, multiple customers mentioned that text messages are…
create a way to access phone call recordings on the mobile app. Please!
Hi, Would like to see Android Auto integrated into the mobile app. I take calls when I am out driving, and in Australia, it is an offence to handle your mobile device whilst driving. If a call comes in I have to pick up my phone to touch the answer button. This is a big no no in the land downunder!! The RingCentral app…
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