The most recent content from our members.
We need to enable notifications for Team Chat threads. Our dealership used multiple Team threads when we had RingCentral in multiple departments. It was vital to our Sales and service teams. With GoTo, our Team Chats do not notify the end user, and you are not able to tag co-workers in the chats as well. This is a major…
We are using GoTo Connect for a medical practice. I'm one of the on-call physicians. The only 5 or 6 choices available for type of alert sound on the iPhone GoTo app, are all less than a second and a half long. I didn't actually time them but they may be less than a full second. I have the app set up so that visual alerts…
I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to retype common responses (e.g., “What are your store hours?” or “Here is our website”). Ooma Office had this feature, and it…
We are receiving promotional SMS messages from the number XXXXXXXXX, even though we opted out from this number about four weeks ago. But still, we are continuing to receive these messages daily. Please provide the solution ASAP.
Other VoIP platforms allow you to set up an auto reply SMS for outside of work hours, that way if you get an SMS from a customer / client you can immediately respond with an auto reply to set expectations that you will address their question during business hours. This would be a helpful feature that should be included.
Our team uses shared inboxes for text messaging to speak with customers and if an employee is off for a day and they come back the next day, they have to manually click through each text message to mark it as read because the other employee already took care of the response the day before. I am suggesting a mass clearing…
It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can review information. We need to be able to search without having to bump the messages. That way we don't have to bother the…
Similar to emails, Gotoconnect needs the ability to have a customized automatic responder to people who send text messages. For example, if "John Doe" sends a text message to a Gotoconnect phone number, the recipient (i.e., such as me) should have the ability to create an automatic customized text message, particularly if…
It would be helpful if we were able to create and send direct chat messages to more than one internal recipient under the "Direct Chats" section instead of having to create a new Team Chat to send a message to more than one internal recipient. Our team uses the Team Chats for specific purposes but sometimes a message needs…
It would be nice if there was a way to react to messages using the app emotes, like thumbs up, smile, etc., similarly to other communication apps. It could be also very helpful in large groups to generate polls and different interactions.
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