The most recent content from our members.
We need to enable notifications for Team Chat threads. Our dealership used multiple Team threads when we had RingCentral in multiple departments. It was vital to our Sales and service teams. With GoTo, our Team Chats do not notify the end user, and you are not able to tag co-workers in the chats as well. This is a major…
I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to retype common responses (e.g., “What are your store hours?” or “Here is our website”). Ooma Office had this feature, and it…
Frequently, I'm frustrated by the GoTo mobile app and that there is no way to search messages - either by sender, number, or contents. Every other texting app I've used has a way to search. Please add this feature!
It would be helpful to allow users to send contact cards directly through SMS, either from the end user’s mobile device or from within the application using the app’s messaging functionality. This would allow users to share contact information without having to use their personal phone number or personal messaging…
We have staff that use the desktop and the mobile app. You have "favorites" available on the desktop and "archived" available on the mobile app. Why not at least one for both formats?? When a message needs to be saved or marked for later, it makes it very difficult in its saved in one spot on the mobile app and one spot on…
This is the scenario: If I want to send a template, I must enter the 10-digit number (55312xxxxx), Mexico's area code) in order for the message to be sent. Image 1 attached. I select the Meta template and proceed to send the WhatsApp message. Image 2 attached. So far, everything works correctly. I proceed to close the…
Hey community: Wanted some feedback and concerns regarding RCS text messaging from users that text on a day to day basis. I can't possibly be the only one experiencing this issue in todays world of texting We use text messaging quite a bit, but RECENTLY within April 2026, multiple customers mentioned that text messages are…
It would be nice if there was a way to react to messages using the app emotes, like thumbs up, smile, etc., similarly to other communication apps. It could be also very helpful in large groups to generate polls and different interactions.
Hello, 2 years ago I lost a customer as they needed a feature that allowed for the system to call out to a service tech afterhours to let them know there was a voicemail left. I brought it up to GoTo to possibly add this feature. A lot of times the call needs to be made to wake up the person on call. Voicemail to email…
We are using GoTo Connect for a medical practice. I'm one of the on-call physicians. The only 5 or 6 choices available for type of alert sound on the iPhone GoTo app, are all less than a second and a half long. I didn't actually time them but they may be less than a full second. I have the app set up so that visual alerts…
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