The most recent content from our members.
Currently, in GoTo Connect, call recordings are only accessible through the Analytics → Recordings page, which lists all recordings for the account. This makes it difficult for individual users to quickly find and review their own recordings. Feature Request: Add a “My Recordings” section directly in the GoTo desktop and…
Include the voicemail box name in addition to the 4-digit extension for voicemail email notifications. For voicemail email notifications (both user and shared voicemail), the notification currently displays only the voicemail box's 4-digit extension. It would be much more helpful if the notification also display the…
We NEED to have the Verified tag added to the selectable fields so we can route calls who have not been STIR/SHAKEN"Verified". This will be a good spam filter. One that many other carriers already offer.
Most, if not all, phone systems, cloud or on-prem, have the ability to setup Call Pickup Groups. Adding this feature would make it a whole lot easier for users to pickup calls by not having to work out which phone is ringing, they simply dial the * code to pickup calls for anyone in the same Call Pickup Group. The other…
Hello, I called in to GoTo and worked with Gabriella. She was fantastic. However, we were unable to get the AudioCodes MP508 8 FXS device to register. This AudioCodes is the recommended replacement for the end of life MP118 8 FXS. It has been end of life since 2022. Can GoTo look into getting the AudioCodes MP508 8FXS…
Hi GoTo Community, Feature requests that would make a real difference for our users: Cross-Device Call Forward Visibility When Call Forward is enabled on one device, all other devices on the same line should show that it's active. Currently there's no indication at all, which leads to missed calls and confusion. Thanks.
Schools tend to use a rule to prevent calls to teachers during school classroom hours. your new Conditional Routing Node does not allow choosing internal extensions/directories to select those PBX extensions as allowable pass through callers to prevent any external numbers from passing through to the classroom during…
Here are some suggestions I propose to be implemented within each Queue's Settings sections. Each Queue should have it's own Voicemail Mailbox that can be access via the Contact Center GoTo App section to see new voicemail messages, listen to the voicemail messages and ability to delete the email messages. Also some sort…
Automatic Invitations: GoTo Connect can be configured to automatically call attendees to join a meeting at the scheduled start time to ensure everyone is present. Right now this feature only works by calling one phone number at a time. A customer is requesting the feature to call multiple numbers at a scheduled time and…
We are using GoTo Connect for a medical practice. I'm one of the on-call physicians. The only 5 or 6 choices available for type of alert sound on the iPhone GoTo app, are all less than a second and a half long. I didn't actually time them but they may be less than a full second. I have the app set up so that visual alerts…
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