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Add Find me/follow me to Ring Groups

JimPatin

I recently installed a GoTo Connect for Automotive VoIP system at the dealership I work at. I misunderstood how the new system worked. We prefer that all calls be answered by a person rather than voicemail. Voicemail would be the last resort. In our dial plan incoming calls are answered by one of 2 receptionist ring groups. Calls are then mainly routed to another ring group for the final destination. The misunderstanding is that those transferred calls no longer follow the dial plan. So, forwarded calls end up at the ring group's voicemail box - which no one listens to. Can a Follow me/find me option be added to ring groups so that calls can be routed back to a receptionist ring group or another extension? How quickly can this be implemented. Please call me for additional information and discussion.

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Ring Groups

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Comments

JimPatin

I think the bottom-line is to be able to have a Find me/follow me capability for ring groups.

JimPatin

Hello and thank you for your suggestion. We really want to have a person pick up calls rather than voicemail. Since incoming calls are picked up by receptionist ring groups and subsequently transferred to another ring group, that transfer removes the call from the dial plan. So what I have done is to turn on the escape to operator feature in the destination ring group and reroute the call to the dial plan again so that a receptionist can pick up the call and route it to a users extension or somewhere else. I'm not sure if it will work but I'm hoping that it does. I just implemented this change 2 days ago.

gotouser_3411

We have our calls set up like this and it works fine?

Person dials in, ring group 1 is called if they don't pick up it goes to 2 & 3 after a specified time interval and then at last resort if nobody from 1, 2 or 3 can answer it goes to company voicemail which is received by email with an audio attachment to a designated email which is monitored.

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