The most recent content from our members.
Problem Statement I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to my direct business line. I would like to set a different ringtone for each of these different cases. One specific issue for me…
Automatic Invitations: GoTo Connect can be configured to automatically call attendees to join a meeting at the scheduled start time to ensure everyone is present. Right now this feature only works by calling one phone number at a time. A customer is requesting the feature to call multiple numbers at a scheduled time and…
create a way on the mobile app to know if a callers number/line is currently answered/occupied. There are ways to see if a team member is on a call, but you don’t know which number/line they are speaking to on the incoming calls.
create a way to access phone call recordings on the mobile app. Please!
I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to retype common responses (e.g., “What are your store hours?” or “Here is our website”). Ooma Office had this feature, and it…
Enhance Grasshopper to place an active call on hold to dial additional callers to join as a conference call. Also, the ability to place an active conference call on hold to page an extension on the plan.
Enhance Grasshopper mobile and desktop apps to have the ability to park calls in waiting extensions and place an active call on hold and park. Also, the ability to pick up a parked call from an extension.
It would be wonderful to have a Search Engine on the texting app. We find that we have to type in the entire customer cell number and hit a period in order to just pull up a previous text, so we can review information. We need to be able to search without having to bump the messages. That way we don't have to bother the…
Currently the system is limited to 1 Mb image files which is often very difficult to easily send without editing the picture. Please increase the file size to at least 1.5 Mb to be competitive with other providers and easier to use this feature with the mobile app. The total size is 2 Mb for a text but only 1 Mb for an…
Could you add the ability to call forward on a schedule? Instead of using the star codes on a daily basis, it would be great to set this up on a schedule. Scenario: A back office staff member covers the front desk from 3 PM to 7 PM at the end of each day. However, she has to manually forward and unforward her calls every…
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