Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
My compliance department is requesting capabilities to download a report of the detail conversations in SMS on a quarterly basis. The only reporting capabilities show the date/name of user/phone number but do not actually show the text message details. This would be helpful when doing the quarterly review instead of spot…
In the old portal, licenses were assigned to the device. We could easily change the assigned uer, or extension, something we do everyday, quickly and with out service disrruption to the device. In the new PBX, licenses are assigned to the user. Every time I am asked to change the user, the phone shuts off. I am having to…
We have had our GoToConnect telephone number for about 6 months. Our caller ID always said our business name, Probate & More. Recently, several clients have indicated that our caller ID displays "Oswald Martinez" when we call. I checked, and sure enough, that is what it says, even though our caller ID in the portal says…
This was a feature that worked up until about middle of November 2025 and was super handy. Inside the Supervisor Dashboard, under the call queues you used to have the ability to click on the agents logged in and view who was waiting for a call, who was on a call and the details of the call id, etc. It was very handy to be…
This post has 2 issues in the same area of the admin portal Issue 1: The "More Option" drop down doesn't make ay sense. It should always be showing. Its just more clicking that I have to do that really isn't necessary. The drop down options should simply always be showing. Issue 2: When I go to type in an external number,…
I want to submit this as a feature enhancement request- A GTC customer takes crisis calls from the surrounding communities they service and if need be they may have to transfer them to the local 911 center…. What they don’t want to do is put that original caller on hold that is in crisis while they try to get the 911…
I manage a small office (2 people). We planned to have a 2-user system with 2 GoTo connect licenses. We got a Yealink cordless DECT system. I configured it with the help of GoTo support (who was great, by the way!), but now when I look at my admin console, it says that I have 3 (not two) licenses in use. I opened a support…
Does anyone have any clever solutions for organizing Employee contacts? This is the issue we run into. We have several stores that have several employees finding people to call or know where a person is located becomes challenging. (New employees, people with the same names) To the point where I went in and changed each…
It’s just annoying that every time I click on a text message, the new customer contact pop up shows up and I have to close it before I can reply. It would be great if that feature could be turned on or off.
When a customer is behind on billing the billing tab will disappear from the admin portal. This is ridiculous. It should always show so they can go back and pay past due invoice. Please keep access to the billing tab for 30 days after service is disconnected. I assume the account disconnects after 60 days, or 2 months of…
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