Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hello GoTo Connect Community! I'm happy to share the latest GoTo Connect releases, featuring powerful new enhancements designed to streamline your communications and elevate your team’s productivity. Sentiment + Topic for All Calls Allows you to use AI-powered sentiment and topic analysis on every recorded call, enabling…
We’re thrilled to announce a new feature that empowers you to answer calls with greater confidence and peace of mind! As part of our ongoing commitment to safer, more trustworthy communication, GoTo Mobile and GoTo Desktop now display a special indicator when an incoming call comes from a genuine, verified phone number.…
We’ve used GoTo Connect for years on Windows 11 Pro. Lately, when I type a name/extension and click ‘Dial,’ the app “disappears”. The app minimizes / moves to another monitor and behind all other programs / windows I have open making it difficult to locate. The GOTO app is version 4.18.0 and says up to date. A few others…
a recent update from Goto admin has resulted in impacting the process we use to assign new numbers. Available numbers are assigned to a dial plan that will allow a dormant unassigned number to be answered by someone in our company. When assigning a new number to an employee, we would normally go to phone numbers and type…
Does anyone have a direct number for the Escalations Department? My entire company has been without the SMS feature for the past two days, and we keep getting told that it’s a carrier issue and not on GoTo’s side, without any real accountability or resolution. I’ve spent hours on the phone trying to sort this out, received…
I'm a new member here, so I'm a bit uncertain how to do things. Other "Community" forums that I've used have an option to send an email when someone responds to a question that I've posted. Is that an option here? I don't mean to imply that I've waited to long for an answer. Not at all. It's only been a day or two. Thanks…
An application I'm running on a Windows 10 computer states "Unable to create working folder" How can I fix this? Thanks for your help, BandyBoy
Is the GoTo mobile app known to have high battery consumption on smartphones? Does anyone know if this is common issue for end users? Thanks.
Hi everyone, I saw that GoTo Connect has a feature called Screen Pop. I downloaded the sample project and ran it successfully. My question is: does the Screen Pop always open in a new browser tab, or is it possible for it to appear as a pop-up inside GoTo Connect itself? For example, when a call comes in, could it…
Hey everyone, I’m trying to figure out if anyone else has been running into this issue. We’ve been dealing with an ongoing problem where outbound calls to toll-free numbers (like 877-842-3210) will sometimes connect just fine, and other times they fail. When it fails, the call doesn’t go through, and I can actually hear my…
Hi I have a customer who says their phones don't show caller ID while they're on the phone. I just tested it myself and noticed it does the same for me. Is there a setting we can change? I could have swore that the phones used to show caller ID when I was on the phone. Thanks for anyone's help.
Our team is having issues with the GoTo mobile app (on both Android and iOS), there seems to be a delay on incoming calls to our ring group (compared to our desk phones, and soft phones) in the office, where the desk phone and soft phone ring immediately, but the app doesn't register an incoming call until sometimes 10-15…
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