Hi there, For my business, because we work from home, we run remote desk tops on Windows Server 2012. One of my employees has a Macbook, and cannot access the remote desk top using the MAC version of remote desktop. So, instead, I installed go to my pc on the remote desktop, and added it as a host device. Then using my own…
How is it possible for activity to disappear from our GoToMyPC activity log (or be deleted)? I have a screenshot of the timeframe in question from over a year ago. There are 2 sessions and 2 attempts to access PCs that no longer appear in the record. Could someone have manipulated/deleted the record(s)? Thank you
Greetings. I would wish to cancel my monthly renewal. Could you provide some useful advices to do so? I have already tried to contact support using your telephone number but unfortunately my country is not included in the relative list. Is there any other way to adress my problem? Thank you in advance.
One of my users reported this morning that when he moves the mouse in his gotomypc session, the mouse cursor has a trailing image. I connected to his PC and confirmed that the mouse cursor does appear to have an image significantly behind where the actual mouse pointer is supposed to be. Nothing else about his gotomypc…
Hello working people, I hope you’ve been doing well. I’m a content writer working for a UK-based company. Currently, our office is closed because of this stupid virus so me and all my colleagues are working from home until further notice. I dreamed of working from home while we were in the office, but now I must admit I…
delete post please
I have one user when they remote into their host computer it only shows one monitor connected to the host computer. However, I am physically at the host computer and the same Display Settings page shows me two monitors. I'm not even sure how it's possible that Display Settings shows something different being physically at…
Forgot password, clicked forgot password. Still not email with reset link.
I’m writing down this issue in case anyone else has or will have the same issue since I couldn’t find much on the GTMPC support site to help nor could any multiple Support people figure this out. On the support website of GTMPC , Official GoToMyPC Help - GoToMyPC Support (logmeininc.com), under “Get Started” then “Computer…
Hi, My computer has been showing signs of being hacked such as audio being disabled when am watching netflix. I believe the hacker is using gotomypc because someone purchased a memebership using my revolut account(disposable debit cards). Would it be possible to trace the transaction from the debit card number and close…
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