We have need to disable the "Add This Computer" button on the "My Computers" screen. Is there a way to do that? The reason I ask is because we have people adding their own personal machines to the account and causing log in issues.
I don't know the name of the pc's that one user might have access to. Is there a way to find that information?
I have a strange issue that just started recently with one user. If she tries to print certain reports (downloaded from web -- generally bank statements in pdf format), it will take forever to spool and print (like an hour and a half for a 2-page report). If she gets out of GoToMyPC and logs into the bank account directly…
Hi, I'm trying to cancel my personal 1 computer monthly plan with GoToMyPC as I no longer need the services. I am based in the UK and have tried phoning both support phone numbers without luck, the toll free number says it is not recognised and the other says I need a ticket but as I don't have one, it just hangs up. I…
We use GoToMyPC as our remote access solution during the pandemic. We notice sometimes that there are huge latencies and slowness which severely affects our users productivity. I know there are tools on an individual account basis, but is there some more robust, central, company-wide connection monitoring/reporting tool…
hi everyone i am using log me in and it was working excellent with me from home. but couple of days before i dont know what happen my host pc is showing off on log me in application and when i check the web panel it also shows me RED but when i manage to go office and open my server in office and open the app it takes 5…
Hi there, Since February we've noticed a bug with GoToMyPC and Dell Latitiude 7400 laptops. The brightness adjustment does not work - this includes adjustment through fn keys, Windows 10 interface, and BIOS. This issue occurs on multiple machines with various different versions of Dell drivers. The only way we've been able…
Since about three weeks ago when my windows decided to update in the middle of the night, Gotomypc gets completely closed out each time my computer restarts. I have to manually search for the app, open it up and click test connection each time my computer restarts for the Gotomypc app to work. Is there a fix for this? I…
At least three of my users this morning have attempted to connect to gotomypc and been unable to establish connections to their machines. One tried three times and did not get past 'waiting for the host computer to connect', except for one case of 'a connection could not be established, there may be an issue with your host…
Good morning. I have been trying to connect to my host PC all morning, and no matter what I do, the client program crashes after a few seconds with the error message "Error - GoToMyPC" "Sorry, GoToMyPC has unexpectedly ended. Please try reconnecting to your host computer." I have tried disabling my client PC's firewall and…
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