At least three of my users this morning have attempted to connect to gotomypc and been unable to establish connections to their machines. One tried three times and did not get past 'waiting for the host computer to connect', except for one case of 'a connection could not be established, there may be an issue with your host…
Good morning. I have been trying to connect to my host PC all morning, and no matter what I do, the client program crashes after a few seconds with the error message "Error - GoToMyPC" "Sorry, GoToMyPC has unexpectedly ended. Please try reconnecting to your host computer." I have tried disabling my client PC's firewall and…
Hi, We have an error 12031 when i try to connect to a host with GoToMyPC. We use an old computer running on windows XP (2002 SP3) and Firefox 52.9.0 (32 bit). Last week there was no problem to use GoToMyPC with this client. It seem that nothing had change on our setup. With other computer running with Windows 10. We do not…
Hi - We have been trying to add additional GoToMyPC licenses using cases 13805270 and 13805394. Unfortunatley we cannot seem to get any response though regular channels and emails. Can you please have someone contact us to resolve?
I recently upgraded my client computer. I am using the same screen extender as before. Now when I log in to gotomypc and attempt to use both monitors the neither screen is full screen. I used shift and maximize screen as usual but now one screen is low and one screen is high. Neither is full screen. Any suggestions? Both…
We have laptop users with two external monitors at home. The office computers have two. We would like GoToMyPC to expand to the same number of monitors, not try to go across the laptop screen and the two external monitors. That is unusable. I opened a case asking for a feature request or something like that, I think case…
I'm using GoToMyPC for Windows 10 and am running into two issues. 1. I have two monitors of different sizes. When I go into full screen mode (both remote monitors on both of my home monitos), part of the larger monitor ends up on the same screen as the smaller one. Neither scales to the full size of my monitors at home. 2.…
Hi I'm new but have been using Go To My PC for remote work since 2013. This issue has been going on from the beginning so I suspect it's not a problem but maybe a setting issue or just the way it works. I just did a test. I have a 4 page PDF file on my host computer that is 1 MB in size. When I print to my remote printer,…
Within the last few weeks I have been losing connections with the host computer. Sometimes as much as 10 times a day. I receive a message of “attempting to reconnect” And then it drops me. Could this be Due to so many people overloading the system from working from home due to the pandemic?
We are experiencing keyboard command issues for users in InDesign CC2019 (InDesign only, keyboard shortcuts work in other programs and other Adobe products, like Illustrator). Users cannot use the following very common keyboard commands: * shift + return = line break * shift + click/drag = proportionally resize items * alt…
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