At work I have one monitor in landscape and 1 in portrait. At home I have the same. When I try to log on from home, I get the main monitor when I log in. Then I hold down shift and maximize the screen. The main monitor (landscape) is fine but the second portrait monitor is cut off about 2/3 the way down and shows my…
The Add Computer button is greyed out.
I am trying to install gotomypc on a machine to allow access to our 20 hosts on our acount and keep getting this message. "Unfortunately, GoToMyPC couldn't start because it's been corrupted. You may need to contact your system administrator. I have tried de-installing, removing every trace of previous installations, and…
Didn't have this problem until the Mojave OS update. The host is available while in wake mode. When it goes into sleep mode the host becomes unavailable. Before updating to Mojave the host was always available in sleep mode. Is this another Mojave issue?
I am trying to silently uninstall GoToMyPC. I found doumentation here that states to use the host installer with switches -s -a -s -silentRemove. However, this seams to uninstall and then immediatly reinstall the program like it does not see the silentremove part. I have to uninstall the program on 200 PC's and would like…
I had a subscription with Logmein Hamachi and then it was canceled. Now I don't understand why Gotomypc is charging for a service that I have not requested.
Is it possible to check an activity log for the computer that gotomypc is logged into? I did not set it up on this computer and need to see if the computer has been remotely accessed by somebody recently, that should not have access.
Hi I seem to be stuck in an error loop that I can't get out of! Here's the problem and what I've tried I have been connecting to my host computer (desk top) with my laptop for the last year with no issues. In the last few days, my shortcut has stopped working with a 'GotomyPC has encountered a problem with the shortcut to…
My company had a 2-PC Pro Plan that expired a few months ago. We'd like to start using GoToMyPC again, but with just a Personal (one account for one computer) plan. But I'm not given that option when I try to renew. The cheapest plan I can choose is the plan I had before. How can I choose the Personal plan? Thanks in…
I have 2 monitors on my host computer and one monitor (laptop) remotely. When I use "scale to fit" the application menus are so small it is difficult to read. When I use "actual size" all of the host monitor doesn't fit on the screen and therefore I have to scroll to see all of the content. I recently changed monitor 1 on…
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