GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDT A GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly Webinar * This series occurs every second Tuesday of each month * We focus on features released in the last month * Everything you need to know is covered in just 30 minutes! August's Release…
I'm excited to share our next installments of videos for our Feature Features series where we bring on product experts to share quick demos of features - new and old - within Resolve and how they can simplify your day-to-day. So let's jump into the videos. For our first two videos we're joined by one of our all-star…
Hello, since some days the File Manager of the Web App is not showing the progress anymore while copying files. Is this a known problem?
Hi, I believe this has been asked before but seems the link with an updated article has been removed. Where can I find the latest version of the Unattended updater? We recently had an issue where Sophos was detecting the unattended updater as malicious, reporting a false positive and then failed to restore the application.…
Hello, wondering if anyone has had any success preventing LogMeIn Resolve Unattended from automatically updating. GoToResolveUnattendedUpdater.exe keeps being detected as malicious (Even though the recommendation is to make an exception which we would rather not do) and we would like to just manage and control the update…
Recently any web links we include in a support ticket get removed from helpdesk responses (via email). Anyone else seeing this?
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Trying to support some Samsung tablets that are on the MDM with the mobile support. I have provided the key and the user has entered it into the app. They accept the connection and the tablet says that it is connected. The user's screen: My support screen shows this: This is as far as it gets. I have eliminated network by…
I raised the below as a ticket to support, and they have asked me to post here as a feature request however if anyone can help with this, it'd be appreciated Hello, I hope you can assist please. How do we prevent a support session changing the remote machine default printer and not changing it back at the end of the…
Hi all, I have set up patching policies for my Windows 11 devices, but they are not working (I have already rasied with the dev team that the Policies do not show if it is working or not, but if you check the Remote Execution side and Recurring Jobs, they show in there. How does everyone else manging their patching on…
Hello: We currently are using an external trouble ticket system and exploring moving over. However, we have been using Goto Resolve to Remotely Manage, Monitor, and provide support across 6 different tenants of clients that we support. Currently, as mentioned we are using the external system to document not only the fixes…
This is an issue that seems to have started about a week ago. When I connect to a remote computer (Win or Mac), if the user is not present, Resolve never finishes the connection. I get the prompt to Connect Now, at which point it goes into Connecting... with a spinning cirle, and never finishes the connection. I've waited…
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