Each month Join us for a concise, demo-led session where we’ll showcase the freshest features released in the last month within LogMeIn Resolve – our all-in-one IT management and support solution. What to expect: Quick Dive: In just 30 minutes, we’ll walk you through the most exciting updates and provide a glimpse into…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDT A GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly WebinarThis series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! August's Release Recap:…
Trying to support some Samsung tablets that are on the MDM with the mobile support. I have provided the key and the user has entered it into the app. They accept the connection and the tablet says that it is connected. The user's screen: My support screen shows this: This is as far as it gets. I have eliminated network by…
I raised the below as a ticket to support, and they have asked me to post here as a feature request however if anyone can help with this, it'd be appreciated Hello, I hope you can assist please. How do we prevent a support session changing the remote machine default printer and not changing it back at the end of the…
Hi all, I have set up patching policies for my Windows 11 devices, but they are not working (I have already rasied with the dev team that the Policies do not show if it is working or not, but if you check the Remote Execution side and Recurring Jobs, they show in there. How does everyone else manging their patching on…
Hello: We currently are using an external trouble ticket system and exploring moving over. However, we have been using Goto Resolve to Remotely Manage, Monitor, and provide support across 6 different tenants of clients that we support. Currently, as mentioned we are using the external system to document not only the fixes…
This is an issue that seems to have started about a week ago. When I connect to a remote computer (Win or Mac), if the user is not present, Resolve never finishes the connection. I get the prompt to Connect Now, at which point it goes into Connecting... with a spinning cirle, and never finishes the connection. I've waited…
Hello everyone, It seems that with the latest client update 1.28.1.3576, the ability to monitor the network appears to have disappeared. Is anyone having the same problem?
I have created a template with one step being to delete a folder on the end user computer. If the folder does not exist, the step fails and does not continue to the next step even though the notification window says so. Is there a way for the step to: Look to see if folder "123" exists If yes, delete it and continue If no,…
I want to know whether GoTo Resolve supports generating a unique, shareable link for a specific endpoint that allows a third-party external user (No need to create another account) to access the device via unattended access (similar to LogMeIn Central’s Share My Desktop feature), rather than using a standard remote support…
Avast blocks device agent from installing on new devices and running on those previously installed. Getting this error; Reporting it as false but seen some issues being discussed about remote access. Anybody having this issue?
Is anyone else having strange purple glitching on remote session screens? It's not consistently an issue but it seems to happen randomly for our agents and it's happening across different PCs and different graphic drivers so im not sure thats its graphic related. The issue is not visible on users end only on agent side in…
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