Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly Webinar * This series occurs every second Tuesday of each month * We focus on features released in the last month * Everything you need to know is covered in just 30 minutes! August's Release…
I'm excited to share our next installments of videos for our Feature Features series where we bring on product experts to share quick demos of features - new and old - within Resolve and how they can simplify your day-to-day. So let's jump into the videos. For our first two videos we're joined by one of our all-star…
We're happy to announce that a highly requested quality-of-life improvement has been released, Agents can now paste user name and password on the Windows login screen in remote support sessions. * How to use this feature? * Start an Unattended session to managed device where end-user not present * In-session * Make sure…
Avast blocks device agent from installing on new devices and running on those previously installed. Getting this error; Reporting it as false but seen some issues being discussed about remote access. Anybody having this issue?
Is anyone else having strange purple glitching on remote session screens? It's not consistently an issue but it seems to happen randomly for our agents and it's happening across different PCs and different graphic drivers so im not sure thats its graphic related. The issue is not visible on users end only on agent side in…
I recently updated to LogMeIn Resolve Desktop Console to version 1.15.0.43,, and when I'm connected to a remote session, it has started logging me out if it's idle for a little bit. I multitask a lot, so it's driving me crazy, because when I go back to the Desktop Console, it's making me log into it again. Can I turn this…
Good morning, is it possible to link the creation of these folders Waapi-random number (hundreds and very large) inside the %temp% path in Windows to GoTo Resolve?" Thank you Cris
[EN] LMI AV fails to install on new PCs (Windows 11 Pro 25H2 build 26200.6899) — need compatible installer Summary On several brand-new PCs, LogMeIn Antivirus (Endpoint Security Tools) fails during installation due to an OS compatibility check. Looking for confirmation of support for Windows 11 25H2 and a link/ETA for a…
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Hi. I am new to GTR and want to use Remote Execution extensively. On Step 3 of creating a new job (Select devices or groups, Select devices or groups for this job), a group is not an option to select. I can filter a group and select the devices individually, but not the actual group. Imagine this scenario... you have…
Hi everyone, I'm reaching out to report a persistent issue we've been experiencing with GoTo Resolve integration in Microsoft Teams. Since April 9, I opened a support ticket with GoTo regarding users who were no longer able to create tickets directly from Teams. Initially, it appeared that only some users were affected.…
Hello, Curious if it is possible to upload or create a New Ticket template for new ticket being generated. Ultimately, to help simplify the process of handling and processing new tickets.
Is there a preferred method for either reinstalling or repairing the resolve client? I see there is no way to do a repair of the installation via Windows Settings - Installed Apps, but I also just recently installed over an existing install on another machine and it duplicated it in the database, so I had to do cleanup for…
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