Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly Webinar * This series occurs every second Tuesday of each month * We focus on features released in the last month * Everything you need to know is covered in just 30 minutes! August's Release…
I'm excited to share our next installments of videos for our Feature Features series where we bring on product experts to share quick demos of features - new and old - within Resolve and how they can simplify your day-to-day. So let's jump into the videos. For our first two videos we're joined by one of our all-star…
We're happy to announce that a highly requested quality-of-life improvement has been released, Agents can now paste user name and password on the Windows login screen in remote support sessions. * How to use this feature? * Start an Unattended session to managed device where end-user not present * In-session * Make sure…
I have created multiple helpdesk services for end users. Is there anyway to assign end users to certain helpdesk services so they dont create tickets in the wrong helpdesk? If there is not, is that something that could be added at some point down the line?
After Adding User on GoTo Admin portal the Welcome page user gets does not take him to the Helpdesk page: https://helpdesk.me/tickets but it is taking to https://myaccount.goto.com/products which is a wrong landing page for new Staff added to the ticketing system. This is needs to be fixed as we are adding 100+ users using…
I'm having a similar or same problem. I'm trying to install GTR using the web link created from the site, but when navigating to the link a blank web page comes up and no download is triggered. We have tried it in different browsers with the same result. The server in question is Windows Server 2012.
is there an option for Remote execution to respond to an alert or equivalent . for example if a particular software stops responding in the “background process” task manager can then remotely execute i.e. a PowerShell command etc in order to get the process running again. Without having to manually run this from my side
I assuem there is soemthign special or an add on I need to purchase to remote into Android Devices? Iphone also? Are people using this functionality and how well does it work? Any info would be appreciated.
I am trying to set up MS Teams integration and am most of the way there. I have setup both the IT-Help team for end users and an IT-Triage team for our IT folks; however, while we are able to create and comment on tickets, we have no way to close them out (from teams). When I open the GoTo Resolve bot from teams and click…
Hi guys, We use the Helpdesk feature, but recently tickets can only be created via email. When trying to log in to the "helpdesk.me" site, the following message appears: We synchronize users with Microsoft 365 and also use it for login.
Running into issues with ZT and remote execution of some daily scripts on all of the workstations. I receive an "Invalid Signature Key" error, and the script fails to run. It is one of the pre-made scripts in the script library. Now if I run it manually, it runs just fine, but on a schedule, it just fails. Ideas?
Hi All, Is there any way the session history in helpdesk can be hidden when a ticket is open. We have other departments using Resolve for ticketing and don't think it's ideal for them to see the 'Session History' option and add sessions to their ticket. I have disabled all support permissions for these agents but they…
I tried the Intune integration and wanted to import some devices, but I get the following error message: I'm not sure where I need to create the group, or whether I need to create it at all, or if it's a bug.
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