Each month Join us for a concise, demo-led session where we’ll showcase the freshest features released in the last month within LogMeIn Resolve – our all-in-one IT management and support solution. What to expect: Quick Dive: In just 30 minutes, we’ll walk you through the most exciting updates and provide a glimpse into…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDT A GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly WebinarThis series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! August's Release Recap:…
[EN] LMI AV fails to install on new PCs (Windows 11 Pro 25H2 build 26200.6899) — need compatible installer Summary On several brand-new PCs, LogMeIn Antivirus (Endpoint Security Tools) fails during installation due to an OS compatibility check. Looking for confirmation of support for Windows 11 25H2 and a link/ETA for a…
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Hi. I am new to GTR and want to use Remote Execution extensively. On Step 3 of creating a new job (Select devices or groups, Select devices or groups for this job), a group is not an option to select. I can filter a group and select the devices individually, but not the actual group. Imagine this scenario... you have…
Hi everyone, I'm reaching out to report a persistent issue we've been experiencing with GoTo Resolve integration in Microsoft Teams. Since April 9, I opened a support ticket with GoTo regarding users who were no longer able to create tickets directly from Teams. Initially, it appeared that only some users were affected.…
Hello, Curious if it is possible to upload or create a New Ticket template for new ticket being generated. Ultimately, to help simplify the process of handling and processing new tickets.
Is there a preferred method for either reinstalling or repairing the resolve client? I see there is no way to do a repair of the installation via Windows Settings - Installed Apps, but I also just recently installed over an existing install on another machine and it duplicated it in the database, so I had to do cleanup for…
After Adding User on GoTo Admin portal the Welcome page user gets does not take him to the Helpdesk page: https://helpdesk.me/tickets but it is taking to https://myaccount.goto.com/products which is a wrong landing page for new Staff added to the ticketing system. This is needs to be fixed as we are adding 100+ users using…
I'm having a similar or same problem. I'm trying to install GTR using the web link created from the site, but when navigating to the link a blank web page comes up and no download is triggered. We have tried it in different browsers with the same result. The server in question is Windows Server 2012.
is there an option for Remote execution to respond to an alert or equivalent . for example if a particular software stops responding in the “background process” task manager can then remotely execute i.e. a PowerShell command etc in order to get the process running again. Without having to manually run this from my side
I assuem there is soemthign special or an add on I need to purchase to remote into Android Devices? Iphone also? Are people using this functionality and how well does it work? Any info would be appreciated.
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