Each month Join us for a concise, demo-led session where we’ll showcase the freshest features released in the last month within LogMeIn Resolve – our all-in-one IT management and support solution. What to expect: Quick Dive: In just 30 minutes, we’ll walk you through the most exciting updates and provide a glimpse into…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDT A GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly WebinarThis series occurs every second Tuesday of each month We focus on features released in the last month Everything you need to know is covered in just 30 minutes! August's Release Recap:…
I assuem there is soemthign special or an add on I need to purchase to remote into Android Devices? Iphone also? Are people using this functionality and how well does it work? Any info would be appreciated.
I am trying to set up MS Teams integration and am most of the way there. I have setup both the IT-Help team for end users and an IT-Triage team for our IT folks; however, while we are able to create and comment on tickets, we have no way to close them out (from teams). When I open the GoTo Resolve bot from teams and click…
Hi guys, We use the Helpdesk feature, but recently tickets can only be created via email. When trying to log in to the "helpdesk.me" site, the following message appears: We synchronize users with Microsoft 365 and also use it for login.
Hi All, Is there any way the session history in helpdesk can be hidden when a ticket is open. We have other departments using Resolve for ticketing and don't think it's ideal for them to see the 'Session History' option and add sessions to their ticket. I have disabled all support permissions for these agents but they…
I tried the Intune integration and wanted to import some devices, but I get the following error message: I'm not sure where I need to create the group, or whether I need to create it at all, or if it's a bug.
How to get resolve support key
Good morning, I’ve noticed that our devices currently have three different agent versions installed: 1.25.0.856 1.26.0.1704 1.26.1.2050 (which appeared about two days ago) The rollout of version 1.26.0.1704 seems to have started around 10 days ago, but it appears to have stalled and has not been applied to all PCs.…
Is it possible to get a report of Agents using File Manager or Terminal Sessions on devices? The reason for the question is that we have around 12 executives that I would like to add to our Devices. The concern from management is knowing if someone attached to an executives device without their knowledge or consent and…
Hello, the agent update from version 1.25.0.856 to version 1.26.0.1704, is reported by some antivirus and almost blocked, in my case with Kaspersky antivirus, this had never occurred with previous versions, result, agent update blocked.... Any ideas about this?
Helpdesk tickets are used not only for our IT department but also our maintenance(facilities) who needs tickets printed at times to distribute to the staff on the weekends. Apparently we can't print tickets???
It looks like you're new here. Sign in or register to get started.