Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly Webinar * This series occurs every second Tuesday of each month * We focus on features released in the last month * Everything you need to know is covered in just 30 minutes! August's Release…
I'm excited to share our next installments of videos for our Feature Features series where we bring on product experts to share quick demos of features - new and old - within Resolve and how they can simplify your day-to-day. So let's jump into the videos. For our first two videos we're joined by one of our all-star…
We're happy to announce that a highly requested quality-of-life improvement has been released, Agents can now paste user name and password on the Windows login screen in remote support sessions. * How to use this feature? * Start an Unattended session to managed device where end-user not present * In-session * Make sure…
We have recently deployed the GoTo Resolve Unattended Access via our Intune Tenant. We have tested it out with other machines via Intune before mass deploying. All was working for test machines, remote connection, verifying devices in console etc. Since starting to deploy to all intune machines 700+ the first 100 were…
Has anyone seen issues with the Mac OS where Resolve never starts? I'm going to be digging into this more tomorrow but we've seen several Mac computers fail to start a client session after its downloaded and opened.
Hello everyone, First time Resolve user. I have used Jotform and GoGenuity for our Helpdesk ticketing system which allowed me to customize how the helpdesk portal looks for the end users. I could move fields up and down, group them into columns, and even create if/then show/hide fields if certain options were selected…
Is there a way to start a remote execution job when the user first logs into the computer and when the agent reports "online"? It would be less of a distraction for the user if the installation/job ran first thing before they start opening up programs and start working.
Error Application error 1000 {"timestamp":"2025-03-05 10:20:41","pid":1000,"type":"error","source":"Application Error","description":["GoTo.Resolve.Antivirus.App.exe","1.2025.224.2","66470000"],"index":2,"value":3} Error .NET Runtime 1026 {"timestamp":"2025-03-05 10:28:51","pid":1026,"type":"error","source":".NET…
Wondering if there is a way to disable the feature of pressing and holding a modifier key toggling it being held in a remote session. At least that's what I assume is going on. Recently been having an issue where if I hold down Shift too long, the remote connection stops accepting any letters that aren't uppercase. It's…
Hi, Is there possibility to sync users via connection to Entra ID same as it is done in goto MDM? I need a possibility to sync a list of my users so will be able to assign devices from inventory to correct users. Thanks for help!
In GoToAssist v4, when you click on the CTRL-ALT-DEL button, the UI prompts for the use of stored credentials (if present) when the computer is locked, or no one is logged on at all. I think this functionality should be incorporated into GoToResolve. As it stands, you have to disconnect, and then reconnect, the remote…
Sorry if this has been covered already, but I'm not clear after watching the video on how you are supposed to know that a device has triggered an alert- if you have NOT chosen to get email notifications? I tried setting up an Alert so I would be notified when certain devices come online by using the Connection status…
So far, I am only experiencing this issue on my Hyper-V VMs. I've used GoTo Assist for years and recently switched to GoTo Resolve. I've always been able to either lock a computer and end the session, or just end the session, and the remote computer would lock the screen. I could connect again later to find all the open…
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