GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDT A GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly Webinar * This series occurs every second Tuesday of each month * We focus on features released in the last month * Everything you need to know is covered in just 30 minutes! August's Release…
I'm excited to share our next installments of videos for our Feature Features series where we bring on product experts to share quick demos of features - new and old - within Resolve and how they can simplify your day-to-day. So let's jump into the videos. For our first two videos we're joined by one of our all-star…
We are using Helpdesk for HR support. When a user emails in everything happens as it should, except for a couple of users. They receive no emails from the system at all - no acknowledgement, no responses. I have run an Exchange mail trace for the inbound email address and I can see plenty of emails coming in, but none for…
I just got the following message "Some of your devices need to be removed and re-added to ensure proper functioning. Learn more" When I clicked on show me the affected devices, the result is 496 of my 504 devices need to be removed? What happened over the weekend? I can't remove and reinstall 500 devices, is this some type…
We were updated to the new desktop console 1.11.2.116 last week and have found a number of unattended devices where file transfer no longer works. It opens a file transfer window in the sessions pane, but the session window is blank. If file transfer is pressed multiple time to try to get it to work, each time it's pressed…
What does the Red dot and red text indicate on an Inventory item in GoTo Resolve > Inventory?
Our clients are getting a huge red splash-screen "Microsoft Defender Smartscreen has blocked this unsafe content." when trying to navigate to helpdesk.me. Do we have an alternative route that MS Defender won't block and accuse of phishing and tricking people out of their credit card info? Edit: Seems to be related to the…
Interesting Friday tidbit of info...when TermSrv into a device, logging on as Administrator, the GoToResolve last logged in user does not change.
Does anyone know if there is a default setting to enable/turn on the clipboard sync in all remote sessions - both unattended and ad-hoc?
I'm still pretty new to GTR, and trying to see if it's possible to export the device list. According to How can I export Devices? - GoTo Resolve Support (last updated 2023) it should be possible via a three-dot button in the upper right, however that button does not exist for me: (the gear button only has settings for the…
We have many managed devices that are reporting offline but they are connected and online in our network. One of the devices is mine. I am not sure why this is happening or how to resolve. We need this resolved immediately. Does anyone now how to resolve?
I learned today one of our Windows devices was mistakenly removed from the GoToResolve console. Upon sending the user a link for a remote session and joining it, I tried several times to uninstall the Unattended Agent (through the context menu for the app in the system tray and Settings > Apps.) Each uninstall seemed to…
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