The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Guys I have gone through the posts on here and I see a million explanations on how to make a Mac work with LMI. I get that this is Apple being PITA but what is the fix between Big Sur and M1 computers? My team is having ZERO luck with remotes on Macs throughout the day and we are trying our hardest to honor zero touch…
Hello, Remote users are getting a Windows Defender Firewall prompt about the Rescue applet when I start a connection. Hoping you can guide me to a fix. Here are the details... Users have an AD-joined local account with no admin permissions. They download and run the applet with the 6 digit pin as normal. I'm putting in the…
Would it be possible to get the "View System Information" section when in a session to include the serial number? It grabs a lot of good information but appears to be missing that which is a little shocking as that should probably be easier to attain than other portions already there.
When I click to Launch Remote Control Session or Launch Desktop Control Session or Restart Applet as system service or Request Unattended Access, On the other side End User didn't get any POP-UP message(See the image). When I change the laptop it works fine and there is no network issue.
'LogMeIn' rescue is experiencing an issue with remote sessions when you attempt to elevate them with Administrator rights (elevating requires starting an applet as a Windows System Service on the hosting machine). We try and connect to a user who is within a Citrix environment on a VM. The user inputs a temporary 6 digit…
Hello Everyone! I want to be able to automatically push logmein rescue onto a new mac somehow. Usually they get the download and have to enable some access. We do not give admin rights to the users and what I have been doing is manually setting it up before issuing it out. Im hoping i can automate this so i wont have to do…
Does there exist a free remote web-based IT client support software that functions similar to LogMeIn Rescue Technician?
What is the difference between LogMeIn Rescue and Bomgar?
On some computers we are able to enter just a password to gain unattended access to a computer in our organization. However, on others, we are required to enter in a username (apparently this is set by the computer) and a password. I have poured through the Control Panel and Web GUI settings looking for the option to…
On Friday, December 10th, a zero-day vulnerability affecting a widely utilized open-source logging tool that is part of Apache Logging Services impacted a meaningful subset of the software industry. The security of our services and customer data is a top priority for LogMeIn and we are taking this matter very seriously.…
It looks like you're new here. Sign in or register to get started.