Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
I got surprised when some of our credit cards had a problem. Logmein suspended account. That was fair enough. Promptly we got our card back again working,. Logme In is taking more than 3 days and still dont charge it again. Is it that hard to put a "pay now" button at My Account Page to get service back ? IS really…
It’s this. You have to run it as a service first, which requires a local admin account. Then you can see UAC prompts and use your AAD credentials. I never did it as GoToAssist is my backup service, but I’m 98% sure if you set up unattended access on your endpoints, that it will always be “running as a service” and you…
Hello, one of my account has been stolen by others, the password, the backup mailbox and the phone number have all been changed, the account information has also been deleted from the phone, all rescue methods have been tried, please tell me how to save this The password of the account. The other party uses this account to…
When users on this OS attempt to accept the EULA, it forces them to scroll to the bottom so that the Accept button will "light up," but it never does—Even though they've bottomed out the scroll bar.
I am trying to access one of my host computers. when I log in I get the 3 computers are online but when I click on one of them I keep waiting for ages and then it comes up with a message saying please check your internet connection and try again. I know my internet connection is fine as I can connect to a different host…
My company has been using LMI for quite some time and there is an issue that happens occasionally on user's PC. During remote session, the user's keyboard will be in a permanent num lock whereby some of the alpha keys will be converted into numbers. This occurs during and even after exiting the LMI session. This can only…
Please add a feature to enable shared screen to control mouse & keyboard. I am the technician and I share my screen with someone else. Allow them to run the mouse and keyboard. Your other products, such as GoToAssist, allow for that. We are now using logmeinrescue instead and we've lost that functionality in switching…
I'm not sure if this makes sense since I don't know what difference there is, if any, between LogMeIn Rescue and LogMeIn Rescue Enterprise. At our company we have LogMeIn Rescue up and running and have a lot of support staff setup with access to it. I can access our Admin Console at both of the below links and get the same…
I spent 2 hours giving the community a way to connect to the logmein rescue console using there mac and someone took down my post as spam. That is the most hurtful thing I have experienced here. Like what the hell? I literally found a way to use the logmein calling card for macs and instead someone takes down my post?…
Ok ... so today I installed for the first time LogMeIn Hamachi on my new PC . All good ,I passed the installation part then Hamachi opened automatically ,I clicked the power button than an error ocurred when I tried to log in ... I took a screenshot of the problem and it's right here : http://imgur.com/bauOMKn . Any help…
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