The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Hi, We use Log Me In Rescue to provide remote assistance to Windows PC's, and are now looking at using it in our Mac environment. End user is on Mac OS X 10.7.3, enters the pin code provided by the support analyst, and the "LMIRescue.pkg" file is downloaded. The end user does not have admin rights to the local machine, and…
Computer Icon Doesn't Turn Green When Associate is online Others turn green when they log in. New computer, is there something to turn on when the user signs on so the computer icon turns green and you know they're online Thank you!
Is there a way to stop a technician from logging in to another technicians pc without preventing the tech to remote out. Example. Tech 1 can remote out and help the end users. Tech 2 can remote out and help end users. However Tech 2 can't remote into tech 1's pc. Is there a port i can block to do what im asking?
So this is an interesting problem I've been having on one of our CNC control systems. It is a Windows10 system. On this particular machine we have 3 LAN ports dedicated to the CNC controls. 2x Intel i210, one for each motion control device and one Intel i219 for the TCP modbus network. The PC is connected to the internet…
Existe a necessidade de criar chat por voz nas sessões de acesso a computadores assim como existe para o lens.
I got surprised when some of our credit cards had a problem. Logmein suspended account. That was fair enough. Promptly we got our card back again working,. Logme In is taking more than 3 days and still dont charge it again. Is it that hard to put a "pay now" button at My Account Page to get service back ? IS really…
Hi Lately, I've been having a lot of issues with LMI rescue unattended access and MacOS. I am receiving a window stating a "Keychain not Found" with the error: A keychain cannot be found to store "1:424688513186:ios:HexidecimalNumber_FIRAPP_DEFAULT" This occurs on Mac's that have previously had unattended access installed,…
Within the last 3 months, File Manager is taking a long time to connect before I can use the feature. In some cases, it takes 4-7 minutes. I find that I am clicking on File Manager as soon as a session connects, in case I need to use it. If I have had File Manager open in the same session, it does not decrease the time it…
It’s this. You have to run it as a service first, which requires a local admin account. Then you can see UAC prompts and use your AAD credentials. I never did it as GoToAssist is my backup service, but I’m 98% sure if you set up unattended access on your endpoints, that it will always be “running as a service” and you…
Hello, one of my account has been stolen by others, the password, the backup mailbox and the phone number have all been changed, the account information has also been deleted from the phone, all rescue methods have been tried, please tell me how to save this The password of the account. The other party uses this account to…
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