The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
I´ve followed all instructions about installing LMI host software, but the ADD COMPUTER BOTTON is still disabled...somebody can help me?? please
Hello, I am receiving a VPN tunneling error when I connect to hamachi. I checked my device manager and found there was no network adapter, so I used hdwwiz to install one. However when I tried to install it, it said parameter incorrect. Win7 64 https://julienlubrique.com
I have 17 Technican Groups and many groups have diffeerent requirements. I need to add more than 5 custom fields. I have not gotten feedback from all Admins but so far I need 8 custom fields.
I have a current client who is implementing easy vista. do we have any plans to build an integration with Easy Vista? If not, what other suggestions can be provided to help in the customers transition?
Hi, I am new to scripting and am trying to create a script that will transfer an exe then run the exe file added to the resource field of a script on the remote PC, although I am having issues with 1. the location the resource file is transferred to on the remote PC 2. the command line to run the resource file from the…
Hi, I am unable to login to the client software of Log Me In Hamachi as there is no Captcha showing up and the software is telling me fill the captcha I don't know what to do I Need Help!!!
Hi, I am a 2nd Line Support Analyst on a Helpdesk and have the task to deploy the Galaxy S10 (SM-G970F) with OS10 and OneUI v2 to all our users, we use Logmein Rescue to support approximately 650 operations staff who all have the Android Rescue app installed. We use Idaptive to manage these devices in the field and push…
I've found that LogMeIn Rescue does not seem to properly support File Manager to pull files from Android 8 devices. I've tested Samsung S7, S8, S9, Google Pixel, PixelXL, Pixel2. After establishing a remote support session, I go to the File Manager tab in the Technician Console and click "Launch Session." A dialog…
Is it possible to let another user join my server without them having Hamashi or me port forwarding, I have had many issues port forwarding on my current router so I've basically given up on that, any help would be greatly appreciated!
Hi everyone. I've set my logmein to remove the wallpaper when we login remotely. I was helping one of our Apple computer users. After I disconnected the session the client told me that that logmein rescue was frozen and they had to force quit the application. As a result their wallpaper hasn't reverted back. I asked the…
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