The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
There is a lot of weight in the free server, before buying the paid one, does that disappear while buying the paid one?
Hi, When a person want to give me the hand to share my screen, the application crash when I accept the invitation (is closing without any message). In the log file I only have this trace : "Critical - UI - createDIB: CreateDIBSection failed." I'm using Windows 10 64bits. Can you help me to solve this problem ? Thank you in…
Every time I launch it, it crashes and goes away immediately with no errors shown. I have the most recent version downloaded from your site.
My problem is this If you install Hamachi and use mega, the download speed is only 1mb ~ 1.4mb I already asked questions to support team but why Write for here? need more information help About interface metrics i am Changed to 9000, but still the same. After Windows Initialize Hamachi installed and immediately confirmed…
Hi, If I connect to my computer using Remote Desktop Connection, disconnect, and then try to reconnect later using LogMeIn, I briefly see the welcome screen of my computer, and then my computer crashes and requires a hard restart. Does anyone know how I can properly use the two connection methods? Thank you.
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I have several "Unattended Aceess"clients that are running the ESET Enpoint protection products on their systems. The HIPS module of that product causes multiple problems with the remote access, one of those being not allowing the cliens to respond CTRL-ALT-DEL commands. I need to figure out exactly what HIPS rule to set…
Hello everyone, I have set up a logmein client on a windows server 2016 standard that works under domain. When i try to access it from me Logmein and i use the domain that the LogmeinControl panel says I receive error 1326 Login Failed. This is what Logmein Control Panel says. What should i use as a username . I have the…
How do I get things to print on my printer here instead of at the actual location? How do I get the main computer to recognize my printer, in essence? For example, if I log in to the main computer and create a document in Word or checks in quickbooks, how do I get them to print here at the remote location and not at the…
Hi! I would like to know if there is an on going bug for Logmein Rescue not to work in macOS Catalina? ~ not able to connect to the device fully once connected even setting it up correctly in Accessibility tab ~ need update ASAP; thank you! -- Jump and Touch the Sky --
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