Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
Hi, since yesterday's upgrade I no longer get a full-screen view of the target PC, instead I get a view in which the PC's screen occupies only around two thirds of the centre of my screen, with white space to the left and right. I've tried all the available view and resolution settings (that I can find) to no avail, can…
Just purchased Ignition for iPhone and loving it. I know there may not be enough Rescue user that will benefit from a tech console for iPhone to justify the cost to develop such app but it will be a great feature for those who need to perform troubleshooting task when we're out on the road. Also, is there any plan to make…
I was working with a customer and moving some files to their computer using the file transfer. I accidentally deleted a file on my system, and it seems to have disappeared permanently. I have a program (Pandora) which can usually recover deleted files, or at least show me that they are overwritten, but the file that was…
Due to a recent investigation by TechCrunch, Apple notified developers that they should remove or properly disclose any use of analytics code within an app that allows tracking of user actions without their consent. LogMeIn would like to clarify that the Rescue mobile application for iOS does not track any information…
I've been using LMI Rescue for work on a Mac for 4 years now, and my desktop PC at home is a Windows machine. The experience between the two OS's for LMI is pretty obvious. I understand Apple makes things difficult, but as. a third. party app, I feel like the experience for Mac users doesnt really seem to be important to…
I have a tunneling problem ,in Windows 10 ,but the drivers are ok, I am connecting to the network adapters, the network and the connection to the server, I was wondering if there is any way to fix it, since I have already seen several videos and they all talk about the same thing and there is no solution to my problem.
With the recent news from Apple about screen recording usage in third party apps, I need to know how that is going to affect iOS mobile remote functionality in Rescue. Do you have any information on the impact this may have on your product and roadmap going forward?
I can't remember how to do this.. the standard lifetime of a logmein invitation I think is 20 minutes and we need to extend this to be 2 days as we aren going to do a bunch or remote installations... can anybody point me to where to change this setting please? Thanks a lot Aad
I have been trying to connect to a computer and it will show me the unattended host it will connect and once i try to start a session if gives me the below error over and over. I looked up the error code and sll it says is i am using an old version of the desktop client however that is not true since I am using the newest…
How I can change the hamachi mac address?
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