Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
Samsung SDS, the IT benefit offshoot arm of Samsung Hardware, has marked a MOU with SAP to give undertaking cloud frameworks to clients in Asia-Pacific, the organizations have declared. Samsung will give cloud frameworks in light of SAP arrangements that can be connected to fund, deals, and buy regions of clients easily,…
Dear Community , I would like to ask about the number of concurrents computers that can access to the same server at the same time by a network created by Hamachi software. Thanks a lot Mabrouk Harabi
Hi All, I have come across this issue for the last few days on computers that i try to connect to running on windows 10 build 1709 It states LogMeIn Rescue Failed to create applet folder access is denied Can I have any suggestion on what is causing this. What happens to me is that the user goes through the initial prompts…
For a little while now my mouse point has the arrow with a box on it like a QR code and the pointer is hard to see. Can't figure out how to fix this. Anyone see this before? I am on Windows 10 with Console version 7.11.3140. Here is a link to a screenshot of the icon.…
I am having a issue when disconnecting from a Mac computer running OS10.12 where the background image does not return to the remote computers desktop. Even after rebooting the computer it is still a blue screen and the user has to reselect an image. This is a problem because the end user thinks that either I am still…
Hi Team , We are facing problem with " Export session format issue " in ServiceNow intergration., Once LogMeIn ServiceNow integrated All session details and activity log will be exported to ServiceNow work_notes ., It should be proper line by line format ., But we getting clumpsy data or paragraph data., Please assist to…
Hello everyone! I am very pleased to welcome you all to the new and improved LogMeIn Rescue Community! Thank you for your patience during the maintenance window. Along with giving our communities a new look we have also reorganized them, making it easier for you to find the information you need about LogMeIn products and…
We're having trouble with Mac users being unable to accept the EULA that pops up when they downloa and run the client. The version of the client that they get is 7.9.412.363. The message instructs them to scroll to the bottom of the text, but everything appears to fit in the window, and there are no scroll bars. Decline is…
A technician for my employer requested that I visit LogMeIn for a screen-sharing session. I was able to see what he was doing for the most part except at the point where he told me that he was going to copy a few of the files from my machine to his to see if he could replicate an issue I was having. The LogMeIn screen said…
Hello Rescue Community members! I am very excited to announce that we will soon be relaunching the LogMeIn Community! We will be expanding the number of product communities we support here and creating a new experience for you to enjoy. We hope the redesign will make it easier for you to find the answers you need and to…
It looks like you're new here. Sign in or register to get started.