The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Hi, Is it possible to download the apk so I can include it in my custom android rom. I don't want the rom to include the play store. Thanks, Andy
Hello, We currently use Logmein Rescue with 5 named licenses purchased. We have removed local admin from all our users' systems (Windows 7 and Windows 10). We would like to install Logmein on their machines to run as a service in order to help us "get by" the UAC prompts. Installing as a service will help us with that.…
Can someone please add a button / or checkbox to start the remote registry service when trying to connect on lan. I do this now but it is time consuming. I have a batch file that calls the PSSERVICE.EXE program (Microsoft toolkit) and starts the remote registry (or any service) - but I have to edit the batch file outside…
We use LogMeIn Rescue and recently we were required to download an app and setup 2 factor authentication on our smartphones. I'm trying to find if there is an alternative to that solution. I have a handicapped individual that can't use a smart phone so downloading and installing an "App" is not possible. Let me know.…
Hello, As the title says the pings keep timing out. I have already disabled windows 10's firewall and my other anti virus. I can't connect to him on our game lan connection but when i host he can connect to me. My pings keep timing out while his pings are fine. Which computer is blocking and what are the solutions? I have…
Hi, Are you working on making unattended access survive windows updates, as it's pretty fragile, requiring a log of unattended service removal and reinstallation, which is time consuming. Failing that, a quick way of removing the old unattended service would be good. At the moment it's a run as admin command prompt sc…
Hey I just installed Hamachi, I haven't used it in a while. Never on this computer. After I installed it I tried opening a network, It required a login. After the login page is open the program crashes. I use the latest version of Hamachi, The latest version of Windows 10, and no program but f.lux and AVG is open.
As of late, I am UNABLE to CONNECT to Mac's I have previosuly setup and succesfully connected via Unattended Access with LogMeIn Rescue. A lot of my client computers, including my test Mac have the LogMeIn Rescue Unattanded Access login icon on the menu bar greyed out. What is going on NOW and how long can we expect this…
So I did search and only found very old forum posts so I'm hoping there is something new on this. I support a software package and we've got it deployed on close to 1000 PCs in the field. When we connect to a field PC, its usually to reinstall the software. Because the package is made up of 4 seperate applications, there…
Hello, all. I am using the HttpWebRequest method in VB.Net to generate a report that shows a technician's activity over a period of time. But after I rewrote the sample code "C# with HttpWebRequest" to fit my own needs, the server response keeps giving me the following error: getReport result: ERROR The HttpWebRequest…
It looks like you're new here. Sign in or register to get started.