The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
me and friends can join to lan games from one wifi , that means we can only play in one room, help
Hi, my hamachi has a problem. Opening it works normally, but when i execute the java he closes. I tried to reinstall, i did everything, but it does not open with java. I'm sending this message waiting for you to help me. Thank you for the attention.
Hi All, im trying to restart machines without physically going to them. I can remote onto these machines using LogmeinRescue and using the Connect on LAN function. What i need to find out is, is there a way to have a column that shows which user is logged into that machine? Thanks In Advance
Hello Support! Today I was trying to use Hamachi, but looks like Iranian IPs are blocked by your servers. Can you please unblock Iranians? so we could use your service? ( I can use Hamachi with VPN, but with my Iranian IP I can't ) I hope this problem gets fixed soon because many Iranians are in need of your service. Thank…
Hi all! Sorry for my English: I'm italian. I'm writing here because I have a problem. I'm a videogamer and I'm using a 8800 GTX Geforce videocard under Windows Vista Home Premium. When I start almost all of my games (especially under Steam, if you know it), appears a message that says that I need to update my videocard…
Is there saved video or transcript of the webinar? Thanks
Tengo 5 tecnicos en mi EMPRESA, quisiera que todos puedan ver los equipos desatendidos que entre los 5 tecnicos se agregen, actualmente cada equipo desatendido agregado por cada tecnico es visible unicamente por cada tecnico, deseo que todos podamos verlos. Gracias
Hi, When I try to connect to certain computers on the LAN, when I am outside the office, it asks them to enter admin credentials when I try to connect. I've tried the "Restart Applet as a Service" and entered in our domain admin credentials but it doesn't seem to work. I am looking to see what I can do with Group Policy to…
We have increasingly seen an issue over the last several months where a user will go to www.logmein123.com, enter a PIN code, click Start Download, and then after it goes to the next page, it will immediately kick the user back to www.logmein123.com where they have to enter the PIN code again. Has anyone seen this before?…
You should be able to mount a directory from your system to access from the client system for drive access. It would make it easier to run utlilities on the client pc without having to copy them to their pc.
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