Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
I ahve installed the LogMeIn AVIcodec from the links found in other posts on here, however when i go to screen record i get a message of "AVI codec cannot be initialized.". even tho i get this message the recording is made however i am unable to see any video of the recording until i convert it, using the LogMeIn converter…
The latest builds of Logmein client changed the initial setup after installation to a webpage with embedded web browser that makes all the users from China could not use it. The China Great Firewall blocked Logmein servers from browser so that all network through these ports don't work from China. It's normal for all the…
Hey guys, Me and a friend have a little problem. Since a few weeks our Hamachi doesn't work anymore. Anyone is offline, even if they actually shouldn't be it. I'm connected to all networks, just the other persons are offline. Does anybody know how to fix this? EDIT: I got the latest version installed.
Hi, For the past two days Microsoft's Answer Desk has been unable to establish a remote connection with my Windows 7 Pro computer. Their second-level support tech is going to try tomorrow, but I thought you might have an idea what we should look for. The remote connection window seems to initially establish a connection,…
Hi, I'm trying to find a solution for giving our managers easy access to daily logmein session details so they don't have to log into the Admin centre to run reports, or our CRM. Also for our Support team to be able to view previous session chatlogs/notes for a client without having to have a current session open. I'm not…
Hi, I had a number of sessions 'on hold' including computers that are set up in unattended access. These sessions are now missing from the list of active sessions but the unattended access list shows them still in session. This means you cannot reconnect to them. There is only one technician, one channel and one group so…
Hi Guys, I work in a School and some of our Staff require support from External Companies with some of our Application via LogmeIn Rescue. We have software restriction Policies in place on our PC's. I was wondering what location LogMeIn Rescue tries to run from and What File Paths it needs to Execute as it keeps being…
first post: Hi guys, Im not new to remote thingy, just want to ask if anyone tried to remote Huawei Y600-U20? Cause i cant seem to get Device View working: It says "Device does not support remote view or control" Or its just the Mobile Device is really not supported yet? Cheers!
Connecting to endpoints using the connect on lan method does not prompt the user for approval. Is there a way to turn it on?
Yes, I did read the old thread on this. It dates back to 2010. Yes, I did have it set up so that when a user started a session, it sent an e-mail to an address I had forwarded to a SMS number. It worked like a dream. If a session came in when I was away from the machine, I got an SMS message and then I could run to the…
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