The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
I keep seeing the Logmein Rescue (32 bit) take a lot of read/write resources on the hard drive. We have several customers with HDDs that can't handle a single program that wants a throughput of 60+ MB/ s to the hard drive very well. What is causing such high demand? Is there anything I can do to reduce it?
Greetings My name is Jean Marciniak. I work for a large scale IT company and use LogMeIn Rescue on MacOS 12.1 Monterey. Every time I load up the app, connect to the client PC, the entire app freezes when clicking 'Launch Remote Control Session'. I notice the app is built on Wine, and uses the wine64-preloader. Are you…
One of the issues my company has been experiencing lately is multiple devices getting stuck "In Session" when using Unattended Access. It's been described as a 'stuck applet' where the applet receives the end session command but does not execute it. This has caused a huge disruption in troubleshooting and continued service…
In our citrix enviorment we have an issue with the connect on LAN feature freezing for 30+ seconds and occasionally crashing as it crawls our entire catalogue of network PCs (30ishK). Anyone seen this and had anything fix it? CS wasnt much help. Gave us a newer version that didnt fix it and told us to disable it, but we…
Hi In command center we can see Technician Name, Wait, first chat, Handling, Wrap Status, Name of Customer, Channel & Session Id. we would like to add Customer contact number, Session Start time and End time also.
I can't connect to a client in my unattended list that I was successfully connected to yesterday. The unattended status for the client is listed as "In Session" I ended and closed the session yesterday. I have no current sessions opened and no way to connect to, or to launch a remote desktop connection with this client. I…
I’ve begun using LogMeIn Rescue, but was disappointed to find that it disables Windows font smoothing on the customer's computer upon establishment of the session (using version 7.11.760 of the software on the customer side; 7.50.3568 on the technician console side). This deficiency makes it exceptionally difficult to read…
When I download and run the Support-LogMeInRescue file it is stuck on the connecting...., nothing happens. There is no third-party firewall on the laptop(only the window defender that is turned OFF) and the system is up to date.
I have a Calling Card deployment with 2 custom fields on the connect screen. These are obviously stored somewhere locally since they auto-fill, must be in the registry somewhere, but I can't figure out exactly where. My goal here is to be able to pre-fill those values when the calling card is installed remotely as an…
It would be nice to have a 48 hour and 72 hour option for the PIN code. In our organization we often have technicians scheduling sessions throughout the week and sometimes find the 24 hour option is too limited.
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