Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
It would be nice to have a 48 hour and 72 hour option for the PIN code. In our organization we often have technicians scheduling sessions throughout the week and sometimes find the 24 hour option is too limited.
Hello, I have an issue between different versions of the rescue software. On version 7.14, when accessing a macOS machine, any windows that were supposed to be hidden from sharing were visible. On version 7.50, these windows that should be hidden are invisible, which is the intended goal. I didn't change anything about…
Hi. I'm getting an error after I start the "LogMeIn Rescue Technician Console". When I connect to a remote host, I do click to start the connection and got the following error: "Failed" on the remote control screen. If I click on Close, it start the remote but with a black screen on the remote. The user can see my mouse…
Cursor always freezes when transferring files.. Not allowing to click on anything on rescue.
Using logme desktop app in to access remotely on a computer and for some reason today, i'm unable to control the mouse. I see double mouse curser on the desktop: my mouse curser and another curser which i suspect is the original computer's curser. I can move my curser but not the other one. I cannot press into anything on…
Hoping someone see's this and will help. We are trying to get the API working on the logmein side of things. It has worked up till now. Once a tech finishes a chat session its suppose to upload the chat log to jira, the API on the logmein has not worked in a couple months. Our dev team has tried for months to get support…
Hello, this is the current error message. please assist as soon as possible.Â
I have a dozen computers which have the unattended client installed. Periodically, one of these computers will have the unattended access revoked. My best guess is that one of the business users is revoking the access unintentionally. How may I check the details of the access being revoked? Are there cases of unattended…
Error to copy and paste (CTRL + C, CTRL + V), inside the chat text box, the pasted content does not respect the course position and is always sent to the beginning of the sentence. crtl+c - crtl v rescue(7.50NEXT) error Video
A coworker and myself are the only two people in office that are being logged out of our LMI and we have to log back in and every 10-15 minutes. It has been happening to him longer then myself, but ever sense i had to change my password, i now have the same issue. we have went into settings to put to never be timed out,…
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