I needs some help with GoToAssist. We recently migrated to ATT managed services and since out network went to ATT our helpdesk is unable to connect to any of the clients. when the helpdesk send the link got GTA (GoToAssist), the download does not open. We have checked the Zscaler to see if it was blocking logmein or…
Hello all i have a Galaxy S8 plus. Im attempting to start a session on my own phone. when i attempt to start the session, when selecting yes to screen share, the app goes back the the JOIN SESSION screen with the code and my name there but will not do anything else. I did enable the ELMS. and if i click on the join session…
Is it possible to download all our data currently stored in GotoAssist including attachments as some type of database file, or something we can import? We have had a company go bust recently which took all our data with them as it was stored on their servers, and although I doubt it will happen with logmein, we are…
I've installed 3 unattended computers today. The first two went fine. The 3rd one isn't showing up on the list even though they usually show up right away. So, now I can't continue from afar until it shows up. I don't know how to fix this.... It doesn't show up on the desktop app list of computers. It doesn't show up on…
Is there a sticky out there with standard solutions for standard issues? We use it in our company, (4.6.0.1624 expert, 4.4.0.1599 customer) but far to often, when we choose upgrade, so we can do administrative tasks on the users pc, it fails, and we have yet to find a way to make it works once its failed once. our only…
I have run into this situation twice recently. I have clients set up for unattended access with GoToAssist. Other providers of service (their CPA firm in one case, a point of sale vendor in another) also uses GoToAssist and came in and installed unattended support in place of my setup. Consequently those devices now show…
I'm working from London today and my connections are connecting very slowly and are going dead quite frequently. Not good! What's wrong?
Just wondering if the current 2 factor authentication setup is secure based on other IT user's experience. I use it, I like it, but I changed my phone and I'm able to logon with a new 2fa device during setup with the only requirement being access to a code sent to my email. Seems to me like the feature to connect a new…
I have been reluctant to use the unattended feature with my clientelle because of a perceived potential liability issue. However, many of my clients in my area are elderly, and have issues with the simple steps needed in trying to connect with me remotely. So for the more "challenged" ones, I am going to move to the…
I have a few questions about the store password feature for unattended support 1. Is the windows password for a user stored locally or on a GTA server? 2. If the password is stored locally, how is it stored? Encrypted? Hash? Plain text? 3. When a user changes their windows password, will GTA prompt them to change the…
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