Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
We've noticed a lot of inconsistency when calling cell phones from GoTo Connect (using any and all of the following... hardware phones, soft-phones, mobile app) Sometimes, the calls are fine; they ring and go through normally. Other times, there is a 15-30 second delay before you hear any ringing or indication that the…
Is there a way to do live speech to text (not text to speech) with GoTo Connect? I have a customer interested in this service. Android has a Live Transcribe app, but if I want to use it with a phone on GoTo Connect the conversation has to be on speaker phone to pick up both sides of the conversation.
How do I stop voicemails within a ring group (350). I want all voicemails in a ring group to go to my main extension (100). Right now, all voicemails are going to ring group 350 and I don't have access to them on my phone app. Thank you in advance David
I was stuck in a loop yesterday. I would say representative and it would be a long silence then it would ask if I wanted to be transferred, I would say yes, but it wasn't catching that and would start over. There has GOT to be a way to bypass this. I would never use this option for our phone tree, have you guys tried it?…
Hello, I have setup a virtual fax system for testing sending and receiving virtual fax between two numbers. My setup is: Virtual Fax A(VFA), and Virtual Fax B(VFB) both created, and VF Dial plan A set to detect > receive virtual fax using VFA, and another dial plan for VFB, with unique numbers assigned to those dial plans.…
I have sent several emails to the (removed - GlennD) email and have been flat out ignored. Does anyone know why they are ignoring their customers?
Has anyone had a chance to register their number for texting? If yes, after how many attempts? The process looks extremely weird at the GoTo. The same registration at the Project Broadcast took 10 minutes of my time to fill out the form and a day for approval. And it cost $0.00 at the Project Broadcast.
ever since the new update, my desktop goto phone app also randomly pops to the front of my screen everytime i have an incoming phone call. its incredibly annoying and disruptive of my work.
We have been rejected several times, but we have never once been given an error code or reason. It simply says our sample messages do not match the campaign use case. Where can we find the error codes letting us know what to fix?
Our office is GoTo Connect user. Some have phones on their desk and I opted to use my cell phone with the GoTo app. We have a main number here at the office which I am logged into to help take calls. I also have my own Direct Incoming Dial phone number for my clients to call me direct. I would like separate ring tones for…
It looks like you're new here. Sign in or register to get started.