Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hello GoTo Connect Community! I'm happy to share the latest GoTo Connect releases, featuring powerful new enhancements designed to streamline your communications and elevate your team’s productivity. Sentiment + Topic for All Calls Allows you to use AI-powered sentiment and topic analysis on every recorded call, enabling…
We’re thrilled to announce a new feature that empowers you to answer calls with greater confidence and peace of mind! As part of our ongoing commitment to safer, more trustworthy communication, GoTo Mobile and GoTo Desktop now display a special indicator when an incoming call comes from a genuine, verified phone number.…
I was stuck in a loop yesterday. I would say representative and it would be a long silence then it would ask if I wanted to be transferred, I would say yes, but it wasn't catching that and would start over. There has GOT to be a way to bypass this. I would never use this option for our phone tree, have you guys tried it?…
Hello, I have setup a virtual fax system for testing sending and receiving virtual fax between two numbers. My setup is: Virtual Fax A(VFA), and Virtual Fax B(VFB) both created, and VF Dial plan A set to detect > receive virtual fax using VFA, and another dial plan for VFB, with unique numbers assigned to those dial plans.…
I have sent several emails to the (removed - GlennD) email and have been flat out ignored. Does anyone know why they are ignoring their customers?
Has anyone had a chance to register their number for texting? If yes, after how many attempts? The process looks extremely weird at the GoTo. The same registration at the Project Broadcast took 10 minutes of my time to fill out the form and a day for approval. And it cost $0.00 at the Project Broadcast.
We've had enough. We will not be submitting our information again after 4-5 times. The GoTo AI systems are not helpful, and it appears that we are being charged by GoTo for each submission. So, we will be moving our SMS communications to the other company that we use where we have had no problems. Also, your AI support…
ever since the new update, my desktop goto phone app also randomly pops to the front of my screen everytime i have an incoming phone call. its incredibly annoying and disruptive of my work.
We have been rejected several times, but we have never once been given an error code or reason. It simply says our sample messages do not match the campaign use case. Where can we find the error codes letting us know what to fix?
This is an odd issue that came up a few weeks ago and hasn't gone away. User A picks up a call on a ring group from an outside line. User A then presses transfer and dials User B's extension. After discussing the transfer, User A presses transfer again and instead of the call transferring to to User B, it rings back to…
Our office is GoTo Connect user. Some have phones on their desk and I opted to use my cell phone with the GoTo app. We have a main number here at the office which I am logged into to help take calls. I also have my own Direct Incoming Dial phone number for my clients to call me direct. I would like separate ring tones for…
Our office uses AirPods as headsets in conjunction with GoTo Connect on our phones. Even after adjusting the ringer on the phone, going through phone settings and GoTo settings, each time I get a GoTo call it blows my ear drums out. Has anyone experienced the same thing or found a solution to this? I called support and…
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