Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
FYI: Since January 31 or so, incoming texts to more than one GoTo number are being duplicated—recipient users receive multiple alerts, multiple copies of every message to every GoTo recipient show up in the analytics, etc. Support confirmed this is a global issue that they're aware of and already working on, but there's…
Hello All. Does anyone know if GoTo plans to create a Contact Center integration for GoHighLevel CRM? Thanks very much.
Working with the "work schedule" today and found that it refused to save, "try again later". It defaults to 9am to 5pm. I work 8 till 4. I ran down the lists, clicking, tapping a number, changing 9s to 8s and 5s to 4s. It changed the 5s to 4s but didn't preserve the PM. I finally realised that it wasn't saving because my…
Hey everyone! After sharing an overview of Advanced Dial Plan Nodes, I’d love to hear from you. To get the conversation started: What are you optimizing, enhancing, or automating with Advanced Dial Plan Nodes? Which node are you most excited to use, and why? What real‑world use cases would you like to see highlighted next?
We are new to GoTo Connect that recently migrated away from Mitel. I have created roles for department heads with access to staff on their respective "teams" (sales managers have access to the call groups they manage - Svc Managers have access to the call groups they manage, etc). I just found out IF I grant access to a…
Hello, For the past 10 days or so, we are seeing a large number of incoming Caller ID names displaying random names. So far, support has pointed us to the carriers, but the ones we are able to check appear correct with the carrier. Would like to know if others are experiencing anything similar. Thanks!
The issue seems to be following the user, the phone reboots on its own. Has anyone seen this issue before? Phone also has poor call quality it seems, voice drops out. Everything from the physical network to even the goto network test comes back positive.
Reminder wird nach Kopieren eines alten Seminares nicht überschrieben mit dem neuen Titel
Client has 3 people answering the phones at the front counter… These people answer the phones, greet customers, set appointments, take money and are very busy. Currently being overrun with incoming calls… They are coming from a premise, square key system with only 3 lines where the 4th caller would have received a busy…
Need connection with Yealink WH67 Our entire teams is running this headset with GoTo Soft Phone. Unfortunately it does not work together. Headset controls do not work. And to stop incoming calls dialling right over the top of your existing call you have to have them turned off.
It looks like you're new here. Sign in or register to get started.