Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hello GoTo Connect Community! I'm happy to share the latest GoTo Connect releases, featuring powerful new enhancements designed to streamline your communications and elevate your team’s productivity. Sentiment + Topic for All Calls Allows you to use AI-powered sentiment and topic analysis on every recorded call, enabling…
We’re thrilled to announce a new feature that empowers you to answer calls with greater confidence and peace of mind! As part of our ongoing commitment to safer, more trustworthy communication, GoTo Mobile and GoTo Desktop now display a special indicator when an incoming call comes from a genuine, verified phone number.…
I recently signed up to gotoconnect. I need to be able to answer and hang up call with just the headset. Does anyone know how to be able to do that? Once I answer the phone with the computer I can hear and talk over the head set but I can't answer and hang up with it. Thanks in advance for any help. Steven
Hello, Unless I am missing a prompt somewhere, it appears that Resolve does not give any indication of the hierarchy you are setting when merging tickets.
Is there any way to identify missed calls, which agents have missed the calls and track the data behind it so I can manage performance - at the moment I'm unable to verify if this number is accurate
FYI: Since January 31 or so, incoming texts to more than one GoTo number are being duplicated—recipient users receive multiple alerts, multiple copies of every message to every GoTo recipient show up in the analytics, etc. Support confirmed this is a global issue that they're aware of and already working on, but there's…
Its been well over two years. This is still a problem. Y'all hiring a developer? I would gladly accept minimum wage for a week just to fix this.
I was talking with my contact at Yealink and I asked them what other phone vendors currently support the new Yealink T7 and T8 series phones. Here is the reply I got: "Also, regarding other VOIP vendors that actively have these model phones supported, please see below: Alianza/ Skyswitch/…
I just setup a new extension 3 days ago and assigned a phone to it. The phone can make and receive calls, but the contact directory on the phone is empty. It should display our company directory. Has anyone had this problem? How can I fix it?
when im using the pop out dialer and the phone rings and someone else picks it up, the dailer drop down menu opens up... it never used to do this. also, when i am on the phone and a call comes in and someone else picks it up, it does the same thing. an additional thing that happens is when im on the phone and an incoming…
I thought I'd share something that I've been doing, partly since it may be helpful to others, and partly because maybe there's a better way to do it. I was looking recreate the automated "we are experiencing higher than normal call volume"-type announcement, but without having to edit every dial plan whenever we needed it.…
My compliance department is requesting capabilities to download a report of the detail conversations in SMS on a quarterly basis. The only reporting capabilities show the date/name of user/phone number but do not actually show the text message details. This would be helpful when doing the quarterly review instead of spot…
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