Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hello GoTo Connect Community! I'm happy to share the latest GoTo Connect releases, featuring powerful new enhancements designed to streamline your communications and elevate your team’s productivity. Sentiment + Topic for All Calls Allows you to use AI-powered sentiment and topic analysis on every recorded call, enabling…
We’re thrilled to announce a new feature that empowers you to answer calls with greater confidence and peace of mind! As part of our ongoing commitment to safer, more trustworthy communication, GoTo Mobile and GoTo Desktop now display a special indicator when an incoming call comes from a genuine, verified phone number.…
As part of our support for our clients, we have a help desk. The helpdesk takes calls on our product as well as monitors equipment. When the equipment sends a warning, we contact the client, and they can respond. We have clients in French/Quebec, and we have techs that speak French, but this is not a 24/7 coverage. We…
I just wanted to report a bug with the GoTo desktop app running on Windows 11. I've been seeing this happen for quite some time at least several months now if not even a year or more. The GoTo desktop app will randomly put itself on top of all other windows and steal focus from whatever I'm in the middle of working on.…
Hey all — I've been using GoTo Connect for years and relied heavily on the legacy Chrome extension's "Caller ID Search" feature. It let me auto-launch custom URLs like a client lookup in our CRM based on the caller’s phone number. That was a huge part of our customer service workflow.With the new Chrome extension, those…
Hi, I’m looking for advice on reliably setting up custom voicemail greetings for specific extensions in GoTo Connect, as I’ve noticed some greetings not playing as expected. I’d love to hear how others handle this for their teams. Details: * Setup: GoTo Connect (Standard plan, latest version as of July 2025), using the…
Hello there, I have a question about the schedules. This seems simple enough but we are having issues with this and want to make sure I understand how the system works. When I am adding a holiday to the schedule and put in a time frame, is that the timeframe the office will be closed or open on that holiday? For instance,…
Hello GoTo Support, I am trying to add a Brazilian address in GoTo Admin, but I always get the message “Formato de CEP inválido” (Invalid ZIP/Postal Code format), even when using a valid Brazilian postal code (CEP), both with and without the dash (e.g. 57030-170). I have also tried several other valid CEPs and states, but…
Our SMS Compliance keeps getting rejected. The status comes back "Update required", and hovering over the message says: "Your website doesn't have a compliant privacy policy. Update your website before resubmit your campaign." We have triple checked our website and we believe we are compliant. And we have resubmitted this…
I used to have access to recieve and send SMS in the Android app. This was a very useful feature. It should be brought back. I haven't been able to find an explanation for why it was removed.
I'm trying to host a meeting but it's coming up with this. My connection is running very smoothly; I don't know why this is happening. moderator edit: title for clarity
We have a client who bought a AXIS intercom system. One of the features is it has SIP support and integrates with VOIP phone systems. Is this something GoTo Connect supports? Or is it something that is set up on the phone level? I've never been asked something like this before.…
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