Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hi, I'm in the UK and I noticed a message in Google Chrome telling me that the Goto Connect Extension "This extension may soon no longer be supported - Remove or replace it with similar extensions from the Chrome Web Store". This is the same for all of our users, although a few have had it automatically removed, I can't…
We primarily utilize Yealink phones in our GoTo Connect setup, but we've encouraged our users to also use the GoTo Mobile app for answering calls to their lines when away from their desks or working remotely. There is a problem however where calls will not consistently show up as ringing in the GoTo Mobile App on cell…
Hi. My organization is new to Go To. The internal chat feature is essential to our team of four to stay connected. The problem is that we don't know when we get a message. On some of our computers, a red number appears in the Go To icon on the bottom of our screen. It doesn't on others. And, there's no chime. We've been…
The Support site currently states that the pre-recorded prompts and the # key input cannot be customized. Regarding GoPilot: It mentions that the callback prompt is played once when the caller first enters the queue. After that, the caller can press the # key at any time while in the queue to request a callback. However,…
The message view has changed making it much harder to view the new messages as they come in. There are several extra clicks that you must do in order to see who messaged you and then to go back to another message its more clicks. This should be an easy way for me to be able to message my staff and it has become very hard…
I recently submitted an SMS campaign for vetting and I think I made an error embedding the links for the Terms and Conditions and the Privacy Policy (links that should go to my website). How can I edit the submission or do I need to wait?
Hello! I hope I explain this well enough...I work in an outpatient healthcare facility that is required to have after-hours connections to an on-call provider. I have no problem setting up the schedule for when our office is open, and routing to the provider overnight when we are closed. But I'm wondering if it is possible…
I've recently noticed that the hold music for our Conference Bridge is defaulting to the system's "Default" music, even though we have a specific Hold Music Playlist configured in the System Settings. This issue appears to be limited to the Conference Bridge - our other lines are using the correct playlist as expected.…
As part of our support for our clients, we have a help desk. The helpdesk takes calls on our product as well as monitors equipment. When the equipment sends a warning, we contact the client, and they can respond. We have clients in French/Quebec, and we have techs that speak French, but this is not a 24/7 coverage. We…
I just wanted to report a bug with the GoTo desktop app running on Windows 11. I've been seeing this happen for quite some time at least several months now if not even a year or more. The GoTo desktop app will randomly put itself on top of all other windows and steal focus from whatever I'm in the middle of working on.…
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