Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hey all — I've been using GoTo Connect for years and relied heavily on the legacy Chrome extension's "Caller ID Search" feature. It let me auto-launch custom URLs like a client lookup in our CRM based on the caller’s phone number. That was a huge part of our customer service workflow.With the new Chrome extension, those…
Hi, I’m looking for advice on reliably setting up custom voicemail greetings for specific extensions in GoTo Connect, as I’ve noticed some greetings not playing as expected. I’d love to hear how others handle this for their teams. Details: * Setup: GoTo Connect (Standard plan, latest version as of July 2025), using the…
Hello there, I have a question about the schedules. This seems simple enough but we are having issues with this and want to make sure I understand how the system works. When I am adding a holiday to the schedule and put in a time frame, is that the timeframe the office will be closed or open on that holiday? For instance,…
Our SMS Compliance keeps getting rejected. The status comes back "Update required", and hovering over the message says: "Your website doesn't have a compliant privacy policy. Update your website before resubmit your campaign." We have triple checked our website and we believe we are compliant. And we have resubmitted this…
I used to have access to recieve and send SMS in the Android app. This was a very useful feature. It should be brought back. I haven't been able to find an explanation for why it was removed.
I'm trying to host a meeting but it's coming up with this. My connection is running very smoothly; I don't know why this is happening. moderator edit: title for clarity
We have a client who bought a AXIS intercom system. One of the features is it has SIP support and integrates with VOIP phone systems. Is this something GoTo Connect supports? Or is it something that is set up on the phone level? I've never been asked something like this before.…
We have used direct chat for years. On Tuesday, Direct Chat disappeared from the website and the app. Not only are all past chats and channels gone, the option itself is gone. We only have text available. Any suggestions?
Recently, in the past week or two, it seems like the display of text messages has changed in my GoTo Connect on my Windows 11 laptop. I'm using Version 4.15.0. The old display had two columns. On the left was the Inbox which included the list of conversations, and on the right was the display of the selected conversation.…
Has anyone created a collateral doc on the benefits of cloud-based UCaaS vs OnPrem Server Based Telephony? I've run into several companies that are considering on-prem PBX systems recently. Thanks!
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