Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hello GoTo Connect Community! I'm happy to share the latest GoTo Connect releases, featuring powerful new enhancements designed to streamline your communications and elevate your team’s productivity. Sentiment + Topic for All Calls Allows you to use AI-powered sentiment and topic analysis on every recorded call, enabling…
We’re thrilled to announce a new feature that empowers you to answer calls with greater confidence and peace of mind! As part of our ongoing commitment to safer, more trustworthy communication, GoTo Mobile and GoTo Desktop now display a special indicator when an incoming call comes from a genuine, verified phone number.…
We have a client who bought a AXIS intercom system. One of the features is it has SIP support and integrates with VOIP phone systems. Is this something GoTo Connect supports? Or is it something that is set up on the phone level? I've never been asked something like this before.…
We have used direct chat for years. On Tuesday, Direct Chat disappeared from the website and the app. Not only are all past chats and channels gone, the option itself is gone. We only have text available. Any suggestions?
Recently, in the past week or two, it seems like the display of text messages has changed in my GoTo Connect on my Windows 11 laptop. I'm using Version 4.15.0. The old display had two columns. On the left was the Inbox which included the list of conversations, and on the right was the display of the selected conversation.…
Has anyone created a collateral doc on the benefits of cloud-based UCaaS vs OnPrem Server Based Telephony? I've run into several companies that are considering on-prem PBX systems recently. Thanks!
Is there any update on adding ringtone options to the GoTo Connect mobile app? This has been a long-standing request, and it's something that would seriously improve the user experience. We're not asking for custom tones... just a few built-in alternatives to the default. The current ringtone is jarring. After hearing it…
Need ability to have automatic notifications by email of Abandoned Calls, Missed Calls, etc. Need option to set a schedule of frequency how we want to be notified: End of day, Every hour, specific time, Every 30 minutes, etc. Like to monitor a Call Report template and have the screen automatically refresh every minute or a…
Dears, one of our clients is facing problems with the Go To app during calls. After a random amount of time, the calls go silent and the user has to hang up. I have already contacted support, who did not notice anything unusual in the logs, and I have also checked the firewall, topics like UDP connection limits, etc. Can…
Can someone please explain the Insights within the dial plans? I read "Call Timed Out" as it went thru the alotted time for that node, but no one answered. For "Node completed successfully", I see it as someone answered the call during that node. Please let me know as I am clearly oblivious!!
Very new user of Goto. I own and operate a small landscaping business. I just need a professional phone number different than my personal number. I need to call customers, partners, suppliers, and prospects. I also need to send SMS to my customers and to prospective customers. I always send messages that I write on my…
If you must remove the "new softphone" option and force us to use it, please give an option to disable the app popping up on top of other windows when a call comes in. This is a huge disruption during work, and it's kind of crazy that it passed QA at all, much less made it through to users without giving any option to…
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