Hi, I'm Laurel from the Digital Success team at GoTo. If you work in or support a healthcare organization, this one is for you. GoTo Connect is now integrated with leading Electronic Health Record and practice management systems, bringing your patient communication and clinical workflows together in one place. The…
Hi, I'm Laurel from the Digital Success team at GoTo. If you've been following along in the community, you know that my goal is simple: Make sure you know about the things that will make a difference in how your team works. Today I'm walking you through three updates that went live in Contact Center. Custom Service Level…
We're always looking for ways to help you get the most out of GoTo Connect, and making sure you have exactly what you need to operate with confidence is a big part of that. While HIPAA compliance remains your organization’s responsibility, GoTo Connect provides technical and operational safeguards to support you in meeting…
Hi, I'm Laurel from the Digital Success team at GoTo. One of the things I genuinely love about this community is that you tell us exactly what you need, and today, I get to share that we were listening. Two of the most requested device management improvements are now live in GoTo Admin, and both came directly from your…
Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
The message view has changed making it much harder to view the new messages as they come in. There are several extra clicks that you must do in order to see who messaged you and then to go back to another message its more clicks. This should be an easy way for me to be able to message my staff and it has become very hard…
I recently submitted an SMS campaign for vetting and I think I made an error embedding the links for the Terms and Conditions and the Privacy Policy (links that should go to my website). How can I edit the submission or do I need to wait?
Hello! I hope I explain this well enough...I work in an outpatient healthcare facility that is required to have after-hours connections to an on-call provider. I have no problem setting up the schedule for when our office is open, and routing to the provider overnight when we are closed. But I'm wondering if it is possible…
I've recently noticed that the hold music for our Conference Bridge is defaulting to the system's "Default" music, even though we have a specific Hold Music Playlist configured in the System Settings. This issue appears to be limited to the Conference Bridge - our other lines are using the correct playlist as expected.…
As part of our support for our clients, we have a help desk. The helpdesk takes calls on our product as well as monitors equipment. When the equipment sends a warning, we contact the client, and they can respond. We have clients in French/Quebec, and we have techs that speak French, but this is not a 24/7 coverage. We…
Hey all — I've been using GoTo Connect for years and relied heavily on the legacy Chrome extension's "Caller ID Search" feature. It let me auto-launch custom URLs like a client lookup in our CRM based on the caller’s phone number. That was a huge part of our customer service workflow.With the new Chrome extension, those…
Hi, I’m looking for advice on reliably setting up custom voicemail greetings for specific extensions in GoTo Connect, as I’ve noticed some greetings not playing as expected. I’d love to hear how others handle this for their teams. Details: * Setup: GoTo Connect (Standard plan, latest version as of July 2025), using the…
Hello there, I have a question about the schedules. This seems simple enough but we are having issues with this and want to make sure I understand how the system works. When I am adding a holiday to the schedule and put in a time frame, is that the timeframe the office will be closed or open on that holiday? For instance,…
Our SMS Compliance keeps getting rejected. The status comes back "Update required", and hovering over the message says: "Your website doesn't have a compliant privacy policy. Update your website before resubmit your campaign." We have triple checked our website and we believe we are compliant. And we have resubmitted this…
I used to have access to recieve and send SMS in the Android app. This was a very useful feature. It should be brought back. I haven't been able to find an explanation for why it was removed.
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