Hi, I'm Laurel from the Digital Success team at GoTo. If you work in or support a healthcare organization, this one is for you. GoTo Connect is now integrated with leading Electronic Health Record and practice management systems, bringing your patient communication and clinical workflows together in one place. The…
Hi, I’m Laurel from the Digital Success team at GoTo. I wanted to share a few updates to your Inbox and messaging experience that make it easier for your team to stay organized, communicate consistently, and respond from anywhere. Across these updates, the goal is simple: make it easier for your team to manage…
We're always looking for ways to help you get the most out of GoTo Connect, and making sure you have exactly what you need to operate with confidence is a big part of that. While HIPAA compliance remains your organization’s responsibility, GoTo Connect provides technical and operational safeguards to support you in meeting…
Hi, I'm Laurel from the Digital Success team at GoTo. One of the things I genuinely love about this community is that you tell us exactly what you need, and today, I get to share that we were listening. Two of the most requested device management improvements are now live in GoTo Admin, and both came directly from your…
Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
Anyone noticed a lack of responses here lately? Spent 1 hour and 4 minutes on the phone the other day, was told there would be a follow up once the finance department correct my invoice for February for an extension added that was added erroneously. Yet, nothing, and now the bill is going overdue. Anyone from GoTo able to…
It has now been over 30 days since I've registered for the SMS Compliance and we're still waiting to be vetted. According to GoTo, the process should have been completed in 5-10 business days. I haven't been able to respond to my clients via text which has been very disruptive to my business. Considering we don't use SMS…
What am I missing? New employee UserA has been assigned phone (all are Yealink T54W's) previously assigned to ex-employee UserB. When UserA pages UserC, UserC sees the correct, current name of UserA. However, when UserA pages UserD, UserD sees the incorrect, old name of UserB. Issue seems to be(??) with recipient devices C…
Hi, I want to store the faxes received on my GoTo Connect virtual fax number directly in Google Cloud Storage.I have enabled a virtual fax number in GoTo Connect and attempted to fetch faxes in the cloud, but it did not work. Do I need to enable storage within GoTo Mail for this to work? Additionally, the "Receiving"…
We've noticed a lot of inconsistency when calling cell phones from GoTo Connect (using any and all of the following... hardware phones, soft-phones, mobile app) Sometimes, the calls are fine; they ring and go through normally. Other times, there is a 15-30 second delay before you hear any ringing or indication that the…
Is there a way to do live speech to text (not text to speech) with GoTo Connect? I have a customer interested in this service. Android has a Live Transcribe app, but if I want to use it with a phone on GoTo Connect the conversation has to be on speaker phone to pick up both sides of the conversation.
How do I stop voicemails within a ring group (350). I want all voicemails in a ring group to go to my main extension (100). Right now, all voicemails are going to ring group 350 and I don't have access to them on my phone app. Thank you in advance David
I was stuck in a loop yesterday. I would say representative and it would be a long silence then it would ask if I wanted to be transferred, I would say yes, but it wasn't catching that and would start over. There has GOT to be a way to bypass this. I would never use this option for our phone tree, have you guys tried it?…
Hello, I have setup a virtual fax system for testing sending and receiving virtual fax between two numbers. My setup is: Virtual Fax A(VFA), and Virtual Fax B(VFB) both created, and VF Dial plan A set to detect > receive virtual fax using VFA, and another dial plan for VFB, with unique numbers assigned to those dial plans.…
I have sent several emails to the (removed - GlennD) email and have been flat out ignored. Does anyone know why they are ignoring their customers?
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