Is there a way to extend my session, so it doesn't automatically log me out as soon as it does? I have to switch back and forth between remote and local, and when I get cut off from GoToMyPC, it is often VERY difficult to reconnect, and it is causing me problems.
When I log into one of my remote PC's I connect but I only see a black screen and all tools are greyed out. I have 25 conections and this is the only one that will not work. I have been logging into this PC for years and thius issue just started. I uninstalled GTMPC and reinstalled but that did not help. Any suggestions…
My company has been using Gotomypc fairly heavily these past few days, and a number of users have reported that they occasionally have incidents when the Gotomypc window freezes, requiring them to kill the connection and log in again. Their host PC does not seem to be affected, just the gotomypc connection. One of the…
I find canceling an auto renewing subscription ridiculously cumbersome. I want to cancel my auto-renew and the only way to do that is to call Logme In and sit in the cue where I have been for more than 30min. My account is still not cancelled as I write this
I have 3 people in another building that cannot log in to the machines that are in my office. Plus I cannot connect to these same computers, the gotomypc service is running on them and they are on the same switch as me. I can log into the website, go to the list of computers, press the connect button and then I get the…
Hello, We installed many GTMPC licences and discovered a quite important security issue: while screen blanking works fine when the target (desktop) has only one external screen, when such similar Desktop PC has multiple screens (up to 6) connected to it then only the default screen is blanked... Hence when other people…
Hello, I have a group set up in GotoMyPC Corporate. I have the host features of "Screen Blanking" and "Keyboard/Mouse Locking" unchecked as to disable the ability of a user to blank out the screen and lock the keyboard/mouse during a session. When I look at the summary of the enabled and disabled features I see this:…
Remote printing is unavailable for those using Ipads. In the case where a user cannot print remotely, the suggested workaround is to file transfer. However, file transfer is unavailable for Ipads as well. This is very troubling for users who only have access to an Ipad. This limits their capabilities and blocks their…
This started happening frequently about a month or so ago. It especially happens after my computer has been asleep and it wakes up. I never have this issue on the app for my phone but it's happening multiple times per day on my computer. The only solution I've found is to restart. I'm restarting my computer 3-5 times a day…
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