Audio Test has been rolled out for all customers in GoTo Webinar, GoTo Meeting, and GoTo Training. Audio Test lets you record and instantly replay a short sample to confirm your microphone and volume settings before speaking to your audience. No guesswork. No relying on attendees to validate your setup. It’s a quick,…
Hi, I am happy to share that we have a new Attendee Quick Start video for your webinar attendees. Our fantastic video creator Jed used included chapters so you can watch and share the content relevant to you. 00:00 Introduction 00:12 Registering for a GoTo Webinar session 00:44 Email confirmation for GoTo Webinar session…
Let’s take a look at some of the highlights from 2025! Interactive Webinars Made Easy Now, from the Regular Layout in the GoTo app, presenters can instantly access tools (like drawing tools) to visually collaborate and annotate during sessions. Find out more about drawing tools here. A Brand-New Look for Your Webinar…
Happy October! As the leaves change, we’re excited to bring you this month’s community blog update, highlighting fresh features and improvements we’ve introduced over the past few weeks. Drawing Tools Now Instantly Accessible from Regular Layout Until now, Drawing Tools were available only for presenters in the Flexible…
Hello GoTo Webinar Community! In addition to the new registration page making its debut in September, we have another update to highlight. In-Player Transcripts for GoTo Webinar Recordings To enhance your experience when watching recordings of GoTo Webinar sessions, we’re excited to introduce transcripts directly within…
For years, I've been using https://dashboard.gotowebinar.com/ to log-in and create/manage my existing webinars. It was a blue background and always had my upcoming webinars, recordings, etc. Today when I went to log-in, my saved link reverts me to a "My Account" page (https://myaccount.goto.com/products) that says, "You…
Hi GoTo Hive - we were pulling attendance reports for videos in one of the channels and I noticed the farthest back you can go is 2 years. The videos or the channel themselves don't expire after two years, just the ability to pull reports, correct?
Hello GoTo Community, To avoid technical issues during live webinars, we schedule a "tech trial" with panelists beforehand to ensure they can access the platform, share their screens, and use their audio/video without problems. Issue Timeline: Feb 10: We held a tech trial, but the panelists could not access GoTo. To their…
Hi Colleague was trying to register to the webinar planned in more than a week from now. He went thru the registration form, after clicking register, instead of registration confirmation page he was directed to the recording of the webinar from the last year. The registration did not happened, as the colleague was not on…
Users with MacBook Pro computers with the touch bar are allowed to FF, REW and PAUSE etc. using the scrub bar for simulated live webinars. This defeats the purpose of the feature. Also, it would be nice to have the ability to change the place holder picture on the simulated live webinars.
Hi, I have 2 items here and hopefully someone from GoToWebinar can answer this. 1. I am trying to change my card and it seems that the system asking me to update in the admin center. When I navigate to the admin center, i could not see any payment method option or card icon as per user the user guide documentation. Plus,…
In GoToWebinar we have only the possibility to select 9 languages. This list is far to small. Can you add more languages, example Swedish, as a default language? All our communication is in local language, example Swedish and it is confusing for our attendees that the registrations and e-mails are all in English. For me it…
Hello, I am Super Admin of our Account (and we only have one active user anyways) and we need to updated our payment info but I get ERROR access denied Please click here to logout and try again.
We have always had an issue with attendees who register who just never receive their login link/confirmation email. We always tell them to check their spam/junk/social/promotional folders in the email inbox. But recently we have reports of many more. This has caused frustration for the attendee as well as our team who then…
Is anyone else experiencing issues trying to use/access the Admin Portal with the Edge browser? The error message says "the service ticket validation failed". I have been using GoToWebinar with Edge for 5 years with no issues. Technical Support told me to use Chrome (which does work) and told me to post here. He has no…
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