we would like to change caller id randomly also add the text messaging to let know the nature of the call
I work on a helpdesk. My colleagues and I have a softphone on our laptops and our mobiles. We're often called away to attend an issue. We lock our PCs and leave. However, as I understand the presence detection, because the softphone is still running on the PC, incoming calls still ring. So my colleague's phone is ringing…
It would be ideal to add the ability to create and store Fax coversheet templates when sending a new fax using the GoTo Desktop App and Teams plugi. In addition, allow to set a default template for the virtual fax by the sending fax number. Medical related businesses require a disclaimer to be present on their fax cover…
Hi GoTo team and community, We have multiple business DIDs that route to the same ring group (or shared line) on Yealink T57W phones. We want a different ringtone depending on which number the customer calls, so staff instantly know which line is ringing. We’ve already: Configured distinctive ringing on the T57W phones…
Problem Statement I use GoTo to receive calls from several different sources. Sometimes it's an internal call from my team, sometimes it's an after-hours support call, and sometimes it is a call to my direct business line. I would like to set a different ringtone for each of these different cases. One specific issue for me…
The drop down options to force the system in open and closed mode would have an option for All Hours Closed (Until next scheduled open event) This would be nice so a system admin would only have to log into the admin portal 1 time. On Friday the office will closed early so the admin will log in and choose "All Hours Closed…
It would be valuable to have an option to receive a notification when another user finishes a call and becomes available. This feature would support better call timing, reduce repeated check ins, and help teams connect more easily during busy periods. A right click option per extension (similar to that available in Teams)…
When logging into a queue for availability, agents need the option to log directly into a pause status for instances of meetings or follow up at the beginning of a shift. Currently when logging in for a shift the agents have to always take a call to get into Contact center before they can move to a pause status.
For the GOTO webchat icon. Is there a way we can offset the opposition? Currently, we can only align left or right. But I already have another icon in those positions. Is there any class or ID name that I can use to apply the css style to move the icon higher?
Shared contact names appear in the GoTo app call history. That makes it easy to find relevant calls. And while you can apply filters in the analytics call reports, you cannot see a shared contact name in the list of calls. It would be helpful if shared contact names appeared in the analytics dashboard.
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