create a way to access phone call recordings on the mobile app. Please!
We need to enable notifications for Team Chat threads. Our dealership used multiple Team threads when we had RingCentral in multiple departments. It was vital to our Sales and service teams. With GoTo, our Team Chats do not notify the end user, and you are not able to tag co-workers in the chats as well. This is a major…
My organization works a nine day week, so we have one RDO every second week. The work schedule doesn't currently support that. We can add special events like holidays but there's no support for regular periodic events. It would be great if we could have support for periodic overrides to the basic weekly schedule. e.g.…
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It would be useful to have a link in the user settings to open their app.goto.com without the password so we can help with issues
It would be very useful to have provisioning for the Grandstream WP825. We use a good number of these and I have to keep requesting user/passwords for them
We see that transferred status is a data point in call reports, can we please have a filter field so that we can report on it. We would like to determine call flow from one dept to the next to find out how calls are moving through company.
We are using GoTo Connect for a medical practice. I'm one of the on-call physicians. The only 5 or 6 choices available for type of alert sound on the iPhone GoTo app, are all less than a second and a half long. I didn't actually time them but they may be less than a full second. I have the app set up so that visual alerts…
I’d love to see GoTo Connect add a feature that allows users to create and save SMS text templates for frequently used messages. This would save time and improve efficiency by eliminating the need to retype common responses (e.g., “What are your store hours?” or “Here is our website”). Ooma Office had this feature, and it…
Warm transfer in AI Receptionist The new AI Receptionst transfers calls, but they seem to only be direct transfers. We have it ask the caller their name and what company they work for. It would be great if the AI Receptionist could do a warm transfer and announce the caller before transfering. It would be even better if we…
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