The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
I wroten a support ticket and got a respond per E-Mail, with a reference code. Where do I enter this code to respond properly ? I searched and searched but couldn't find it. For now I startet a new ticket with the reference code as part of the question because I didn't know how to respond.
Summary report ------------------------ Test name: Hamachi service Result: [RED] -> Service not found --------------------------------------------- Test name: Files & Folders Result: [GREEN] -> All required files found --------------------------------------------- Test name: Driver Result: [GREEN] -> OK…
I cant find any servers what should i do
I can see my work PC, but I can't add my home PC so I can access my home PC on my work pc ... does this make any sense? The +Add Computer in the client is greyed out. thanks.
I've been using LMI for many years now. I've recently had to replace the hard disk on my host PC (windows 10) and reinstall LMI Pro. No issues during the first few days, but now I cannot see color on the host PC (I am connecting to host via a Mac). I've changed the color settings and none of them seem to have any effect on…
Hi A couple of nights ago I remote connected to a broadband technician in India using Logmein Rescue - this was to fix my mobile broadband. He didn't do that much: ran cc cleaner and cleaned with the advanced tabs checked, reinstalled the software, rebooted. After 20 mins he realised that my area was down and it wasn't my…
Samsung SDS, the IT benefit offshoot arm of Samsung Hardware, has marked a MOU with SAP to give undertaking cloud frameworks to clients in Asia-Pacific, the organizations have declared. Samsung will give cloud frameworks in light of SAP arrangements that can be connected to fund, deals, and buy regions of clients easily,…
Dear Community , I would like to ask about the number of concurrents computers that can access to the same server at the same time by a network created by Hamachi software. Thanks a lot Mabrouk Harabi
Hi All, I have come across this issue for the last few days on computers that i try to connect to running on windows 10 build 1709 It states LogMeIn Rescue Failed to create applet folder access is denied Can I have any suggestion on what is causing this. What happens to me is that the user goes through the initial prompts…
For a little while now my mouse point has the arrow with a box on it like a QR code and the pointer is hard to see. Can't figure out how to fix this. Anyone see this before? I am on Windows 10 with Console version 7.11.3140. Here is a link to a screenshot of the icon.…
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