Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
Hello, So I have mupliple accounts that I use with LogMeIn Rescue. I am working in a place where I want to have unattended access on multiple computers. We use two users for support and I want to add the unattended access computers to both of the accounts. Is it possible to do add a computer on one of the users and then it…
Hi All, I am having an issue where I log onto a user machine and I am unable to see their screen, although I can see my mouse moving and the user can also see this. I asked the user to hover over icons and click the mouse and when the user does this their desktop is then visible. Problem is when I open a web browser for…
Yellow Triangle of Death always on hamachi, no matter what i do, it doesn't go away, i tried to fix this for hours and nothing, I did everything the internet said and nothing worked
Away for the weekend, need to get work done, and I can't get past the screensaver on my host! Why is the mouse not waking the machine? I'm 4 hours from home and I'm going to be up till the wee hours Sunday night if I can't log in today. Any advice/ideas?
Hi, I just sign up for Logmein and install the software in my personal pc, in the installation my computer freezed and I had to restart it, now seems there is graphical problems like my pc cannot detect more than 1 screen and resolution issues. how is that even possible :smileyindifferent: ? I am using windows 10
Hello, I am unable to connect to any technicians to monitor them. I cannot say exactly when this started happening. However here is what I've done & what I know. While I did not use this function daily, I can say I used it often, with that being said... Last week I noticed that when I would try to monitor any technician,…
I noticed on version 7.9 of the desktop technician console, it no longer flashes when a new session comes in. I don't use sounds because I use a headset for taking calls and so the only way I know a session comes in was by seeing the flashing taskbar icon. Was this removed intentionally or is it a bug? I may have to…
I'm setting up a custom pin entry for us, and I used this code here:Â https://secure.logmeinrescue.com/welcome/webhelp/en/customizationintegration/Rescue/Customization/c_Resc_AC_customize_PIN_enrty.html However error codes are not showing on the page. Is there an updated code that actually works?Â
Hi, I have a problem right now with sessions being repeatedly disconnected after a few seconds. The session disappears from the session list at the top of the technician console window, and then reappears after a few seconds, only to disconnect again a few seconds after that, and this cycle continues. The problem is also…
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