The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Cannot push any settings to IOS getting "settings pushed with errors" for all ?
Our support team has run in to an odd issue. Randomly all sessions in their tech consoles will disappear then reappear. Now here is the weird part... Some rows will not line up with the tabs. So if the technician clicks on a client in their session list and ends the session, it might have been on a different tab and ends…
Hi, I am using LMI Rescue Hosted Instant chat Channel form. When my customer refreshes the the browser window, the session closes which is very annoying. I have tried this in both Firefox and Chrome. Also, it is independent of whether the applet has been downloaded or not. This issue occurs either way. Wondering if someone…
There are 5 of us in an office and all of us use LMI rescue. for a few months now we have been experiencing a strange problem that we are unable to find a solution/explanation for. We can be using LMI rescue normally for a while and everything works fine. but eventually we will be unable to generate a new pincode or…
I was on another chat session with another tech support for another issue. He remoted in to my PC using Logmein. After he disconnected, the Logmein Rescue windows keeps on trying to connect. I looked at services, and it says that it is stopping. I closed it by clicking on the X button but it keeps popping back. It has been…
Hi all We recently replaced our old 2003 domain controllers with new 2012 R2 servers. Prior to this upgrade, my helpdesk colleagues regularly used the Connect on LAN feature to locate clients on our subnets. Since the new servers were installed though, what they're now finding is that they can only see clients on the same…
Has anyone had success with packaging the LogMeIn Rescue client with Microsoft App-V 5.x? The package installs without any issues however when attempting to perform an unattended remote session, I am prompted with Error Code 5 and Error Code 6 for "Invalid Administrator username and password".
The computer I am trying to access does not have a username and password to access it but LogMeIn is requestting I enter the Username and Password for the computer. What should I do?
Hello everyone, Just new in this site and hope you can help me. Sometime ago i had a computer issue and didnt know where to turn to for help. I brownsed the internet and came accross a company called Direct2Support and contacting them I was then redirected to someone called Michael Adams (Technician 5) who was pretty good…
Two questions, #1 when getting support through Quickbooks they use 123rescue.com to get connected to our machine. When visiting 123rescue.com and logmein123.com these do not redirect me to the page to put in my pin. #2 when on Quickbooks and we are getting support they want us to hit f4 to automatically get connected to…
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