The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
Simple fix I hope. I have dual monitors at work and home. When I logmein I can only see one and have to switch back and forth. How can you see both as if you were still in the office looking at both? Ive read others with similar question but not learning the solution. Any help is appreciated. smk
Hi. Is there any way I can make logmein work together with an VPN-service such as vpntunnel.com? As soon as I login to vpntunnel (using tunnelblick), logmein disconnects. Thank you!
When the IT tech installed the remote support button on my desktop, there was some interferance from the already installed accountant's remote support button. Now the accountant's button has stopped working. Can both be made to work? My IT tech seems unable to make it happen. I need both!
Hi, Can someone tell me if LogMeIn Rescue is 27001 compliant? I'm struggling to find any infirmation on it. Many Thanks,
I closed an open session where I have Unattended Access. But in the Unattended Computer list it is marked as In Session (it is not). How do I release this status and reconnect without starting over. Why does this happen? I see if often and it frustrates me.
Trying to create a support connection with a client tonight. Unable to get a session open using www.logmein123.com. After keying in 6 digit pin code and clicking on RUN the following ERROR message appears on my client's PC. logmeinrescue.com has been reported UNSAFE. (Delete?) The remote session is stalled at that point.…
Hi there: Anyone else having issues reaching https://secure.logmeinrescue.com ?
When viewing a desktop that is in a deeper resolution than the one on my computer I'm having issues staying centered on the screen. Normally it used to be when you moved your mouse to any of the 4 sides of the screen it would move that way. For some reason now it is only going down or to the right. It will NOT move left or…
We've had 4 customers (using IE) in the last 24 hours complaining that when they use the 6 digit code on logmein123.com and download, IE is throwing up a "The signature of this progam is corrupt or invalid" Not sure if this is caused by a MS Update but can't find anything online. Found a 2 year old article that decribes…
Hamachi used to work perfectly fine for me. I did nothing to change it, and I don't think it even had an update. Now, I am receiving a VPN tunneling error when I connect to hamachi and I have tried many things to fix it, none of which worked. I turned hamachi on and off. I uninstalled it and re-installed it. I checked my…
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