Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
3 of our Service Desk Analysts have stated that beginning today they are noticing multiple issues with the LogMeIn Rescue client. The problems they are facing: 1) While connected to a user, they are seeing frequent disconnects, resulting in having to reestablish a connection with the end user. 2) The LogMeIn Rescue client…
I have a PC that is running Windows 8.1 that has UAC enabled. To bypass this, i attempted to restart as a system service. I entered the Administrator accounts login credentials which is a Windows live ID, but i kept getting that the login was incorrect. I am 100% sure i am entering the information correctly, i do it many…
Hi, During a connection with a remote computer, the use of @ and \ has a blocking effect of the keyboard on the remote computer. Terminating the session (not completely) and restarting it solves the issue. Is there a patch for this ? Best regards John
Does S5700-28X-LI-24S-AC support stack? Huawei S5700-28X-LI-24S-ACÂ support stcack function, it can max stack 9 switches when you purchase the stack cable.
Hi, We have been using LogMeIn for several years and have recentely decided to move to LogMeInRescue. All is great except for trying to log onto remote machines (unattended) with the Windows Username and Password. We have laptops returned to us (from our field agents) and then they are updated etc. and sent out to another…
I've logged into the site. I can see my PC from the list available, but it's gray and I can't turn it on to get into my files for work. What can I do?
I know how to map a network drive from client to server (connect drives)Â but would like to do it from the server to the client. Is it possible? Should I use Hamachi for this?
Please help cannot connect to remote computer via logmein. It is trying to connect but logmein circle keeps circling
Hello there, I have made our company an integration that transfers the following from the API to QuickBooks for Billable Time Entries: -Session Times / Date -Duration -Employee -Customer -Company - and Notes from the technician Survey. It is pretty much done, but then I noticed while pulling some reports in the Admin…
I started having this issue after some of the recent updates. Before that everything was flawless. Now, i simply can't use my keyboard at all if any of the sessions is connecting. If i cancel it, it goes back to normal. The keyboard works fine on the remote desktop, but not on mine. Also, this happens on any computer i log…
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