Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
I have a server to maintain, but I can't get on because my previous account is the one running it and the account is offline. I had to redownload hamachi because my laptop needed cleaning. Karituo (current) >Server Name< o Karituo (previous and needed account) o (friend) The problem is that I can't remember the password to…
Hi, We running an rescue account (trail) and will evaluate the solution after our periode. It is possible to create/gererate the calling card as an silent installer/ host file ? Im looking for a functionality where the customer only run the file, and we can remote the PC without any approval from the customer. We remoteing…
Fyi: Something that may be beneficial to others. I was having serious "mouse" issues while attempting to offer Rescue support and the same problem with Logmein on a Surface Pro. That is, I was offering assistance to a client that had a Surface Pro. I finally was able to figure out, the problem existed because my client had…
Hello, Does LogMeIn have a plugin or application that can be loaded on the local computer prior to deployment, so that when I need to remote in I do not need a user's imput. This way I can log in with LogMeIn without having to have a user at the machine locally? Thank you.
I have looked everywhere and cant seem to find the ability to use Logmein Rescue FROM an android device. To be clear I do not want to remote control an android device. I want to initiate a remote session to a PC from Android.....Logmein offers a PC remote client for Android but it does not appear that they offer the same…
I have a very specific project that I've been put in charge of at my company. I've searched all the documentation and have yet to find a solution so I'm hoping the community will be able to help me. At my company, we have a team of 10 technicians that share 4 sessions to help customers via chat. We have several custom…
I found some information that you might find useful for troubleshooting some Internet Explorer problems. We have recently had problems with IE 9,10,and 11 with opening/saving the Logmein Rescue file needed to start a session. Instead of getting the prompt to download Support-LogMeInRescue.exe we were getting Do you want to…
Hey everyone. I apologize if there is some sort of format I am required to follow, I'm just trying to get this fixed. I set up a Hamachi account to play with my friends, but I've tried to log onto my LogMeIn client, only be locked out three times by now. I know my password, and I know my computer username. But when I input…
How do I connect with LogMeIn and set it to have the services and files removed from the PC/Server once I disconnect?
Several weeks ago, a new version of the LMI Rescue desktop app was relesed, and since then it has crashed constantly on Windows 8.1. I have noticed 3 specific behaviors: 1) Opening the app stalls, and never connects to LogMeIn or displays the new home screen when the app opens. In this situation, you must end the process…
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