When I try to connect on my iPad, I just get the rotating circle then it times out and says it lost it's connection with my homepc (except it never connected in the first place). The iPhone app works fine. I'm using the same wifi on both. All apps and software have been uninstalled and re-installed. It worked fine for…
Can I sign up for one month ($44 plus tax) and that's it? I need to work remotely for one month only and not any longer than that.
Hi all, I've been having an issue where MS Office files (possibly other types too) become corrupted when I drag them from my home PC (running Norton) to my office PC (running TrendMicro and possibly others). MS reports "We found problem with some content in <file name>. Do you want us to try to recover as much as we can?…
Been trying for the past3 days to get ahold of someone to add more licenses to our corporate account. I just sit on hold for hours at a time. Finally call around 2AM, get ahold of someone but of course she cannot help me. I get it, your busy due to Covid. At the same time you had a year to get things figured out. Please…
User that has been printing right along is getting an error when printing to the assistant: "GoToMyPC Print Assistant: License is not valid for printer GoToMyPC Print Assistant (error 15). Print job will be canceled." I also cannot add a printer through preferences as nothing happens.
Hello! We have a Windows Server 2019, using for file share and basic domain control. We have GoToMyPC installed on it for a year. It's worked fine for a year! We did NOT installed anything new, or changed settings, but out of nowhere is just stopped working! I reinstalled multiple times (with uninstalling and manually…
Is there any way to stop the top ribbon from constantly going up and down? It is extremely annoying.
Did anyone figure out this issue? I used to be able to hold Cntrl and left-click the mouse between one host PC and a remote PC to select multiple cells in Excel, but now it stopped working. It now causes a small pop-up window that shows me my full screen between both monitors that I'm working off of. Please help, someone.
Client- New IMac running Catalina16 GB RAM Host - Windows 10 PC with 16GB of RAM Issue Host computer Office was updated to 365. Now experiencing mouse and scroll lag through the remote session. Can not roll back to the previous version of Office. Any ideas? J
Over the course of the past few weeks multiple users at my company have experienced Gotomypc session freezes several times a day. We were originally told that it was associated with sound drivers or something to that effect and to update our drivers. We have done this (systems are Dell and HP desktops, systems are running…
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