After providing the access code, the screen gets stuck to that window and doesn't respond as shown in the screen shots. It's been four days and nothing could help solving this issue.
I'm not sure what is happening, but previously I would use GoToMyPC with a Mac and had no issues. The software would launch, I'd get into the remote machines no issue. That Mac, though, died on me today (more specifically the screen has gone wonky) so I tried to log in with my PC. I go to login, enter the same information…
This happens on both my Windows 8.1 and my Windows 10 machines... When I end a Mac host session still logged in on the Mac, the client window closes fine, but if I logout on the Mac then close the client, the client window does not close, but is unresponsive. If I go into Task Manager, the process is still running and I…
In order to stay up to date with the most effective data security measures we no longer take credit card information over the phone. To help navigate through this change we have created a support article to help guide you through updating payment information online: Change Your Payment Method
For auditing purposes, I need to know what the various tags in the logs mean to determine when the user actually logged on or off. The full entry for this time is: 2014-04-17 11:04:39.979 PST d: [g2svc] <Loader> WTS_CONSOLE_DISCONNECT message received. Session id = 2 What I need to know is: What does WTS_CONSOLE mean? What…
When I access my computer remotely via GoToMyPC, the windows will not maximize. Any insight would be greatly appreciated! The only notable change is having an additional monitor added to my system......
Hi. I have a GoToMyPC issue on a remote Win7 computer. The GoToMyPC host does not start automatically and the service stops when I switch user (log off). Delaying the start-up of the service has not helped. Help would be appreciated. Thanks.
Been a gotomypc customer for about 10 years. Have recommended them to several clients, who now also have accounts. My account was set to renew 11/21. Checked my account online the last week of October, and the message said that the renewal would be at the same price. THEN got an email on 10/31 stating that my renewal price…
I just want to warn everyone here that complains about LogMeIn's unjustified price increases, that their threads and complaints will be answered by a man named, Mark Lee, who will pose as a similarly affected customer, who was mistreated by LogMeIn and thus switched to Splashtop, with which he is now very happy. You should…
Visited Gotomypc and prices advertised are $20 one computer access. Ran a trial version and tried to buy the product after the trial was over. I was unable to select the $20/month plan and my only option was the more expensive $23.95/month plan falsely advertised on the site at $23/month. Called support (what a joke) and…
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