Hi, As part of our ongoing commitment to security, stability, and platform reliability, we are asking all Resolve customers to update to the latest version of the Resolve Desktop Console by March 31st. After this date older versions will no longer be supported. If you are using: Desktop Console version 1.15 or earlier…
Hi LogMeIn Resolve Community, Happy New Year, wishing everyone a great 2026! One way to ensure its awesome is to take advantage of all the cool features released in Resolve throughout 2025. We host a monthly Feature Retrospective Webinar, where we recap the releases from the previous month, but we're doing things a little…
Hello Community, We are happy to share the latest features released this past month, August 2025. Mark your calendars: Monthly Webinar * This series occurs every second Tuesday of each month * We focus on features released in the last month * Everything you need to know is covered in just 30 minutes! August's Release…
I'm excited to share our next installments of videos for our Feature Features series where we bring on product experts to share quick demos of features - new and old - within Resolve and how they can simplify your day-to-day. So let's jump into the videos. For our first two videos we're joined by one of our all-star…
We're happy to announce that a highly requested quality-of-life improvement has been released, Agents can now paste user name and password on the Windows login screen in remote support sessions. * How to use this feature? * Start an Unattended session to managed device where end-user not present * In-session * Make sure…
Hello, I can't use the app (Desktop version: 1.13.0.130) because it doesn't show all the Tenants (from the web app it does) or all the groups and consequently I don't see some PCs, do you have any idea how I can do it, I've already tried to install and reinstall the app (also deleting any remaining folders) but I can't…
anyone can help me?
Hello, I wanted to know if it is possible in some way to reset the antivirus threats to zero, it happens many times that after having detected a threat with third-party antivirus such as, Kasperky, and even having physically eliminated the threat the antivirus report always signals the threat (see attachment), this thing…
Good day all, We just got signed up for Resolve Basic, and I am unsure how to proceed with deploying the applet for Resolve for regular attended support (vs unattended, since we don't have enough licenses for all of those devices). I got the Unattended MSI installer, but I don't know if this offers the connectivity we…
Good morning, is it possible to have more info about the new "Acronis integration setup" feature, such as backup type, retention etc etc., I'm testing it these days. Thanks, regards Cristiano
The Resolve "Status" field changing? You've taken away functionality and given us...? A text version of the big green dot for Status! What happened to be being able to tell if the end user is present or not?
Hello, if I run >_ Terminal, I can't launch the winget command, it doesn't seem to exist, can someone tell me if it's a limitation or a problem of mine? Thanks in advance, regards Cristiano
Anyone having performance issues with devices that they attribute to Resolve?
As the title states i cannot seem to get Unattended access deployed via Intune to our MacOS machines. I followed the below Documentation and seems to error out each time in Intune stating "This file type is not supported" which Intune says it is which i am using the PKG file. Anyone run into the same issue or have any…
If I add a user to a User Group who has access to a set of device groups, that user cannot see the devices in that group... not until I either remove the user group and readd it, or add the user directly instead. Anybody have issues with this?
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