Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
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Client has 3 people answering the phones at the front counter… These people answer the phones, greet customers, set appointments, take money and are very busy. Currently being overrun with incoming calls… They are coming from a premise, square key system with only 3 lines where the 4th caller would have received a busy…
Need connection with Yealink WH67 Our entire teams is running this headset with GoTo Soft Phone. Unfortunately it does not work together. Headset controls do not work. And to stop incoming calls dialling right over the top of your existing call you have to have them turned off.
When a customer calls, our phone system automatically sends a text message. The issue is that if the same customer calls again, they receive the same automatic text each time. Is there a way to send the text only on the customer’s first call and suppress it on repeat calls?
You removed the text Phone Guides page completely from the support website. Why? That was a useful resource. I don't want to have to watch a video to get the information I need when I am looking for the PIN GoTo sets for DECT cordless and conference phones. First, you made it much more difficult to find, then you removed…
I recently signed up to gotoconnect. I need to be able to answer and hang up call with just the headset. Does anyone know how to be able to do that? Once I answer the phone with the computer I can hear and talk over the head set but I can't answer and hang up with it. Thanks in advance for any help. Steven
Hello, Unless I am missing a prompt somewhere, it appears that Resolve does not give any indication of the hierarchy you are setting when merging tickets.
Its been well over two years. This is still a problem. Y'all hiring a developer? I would gladly accept minimum wage for a week just to fix this.
I was talking with my contact at Yealink and I asked them what other phone vendors currently support the new Yealink T7 and T8 series phones. Here is the reply I got: "Also, regarding other VOIP vendors that actively have these model phones supported, please see below: Alianza/ Skyswitch/…
I just setup a new extension 3 days ago and assigned a phone to it. The phone can make and receive calls, but the contact directory on the phone is empty. It should display our company directory. Has anyone had this problem? How can I fix it?
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