Hey everyone 👋 If you’re managing remote support, endpoints, or just trying to keep IT from getting more complicated than it already is — you might want to check out this year's virtual event. GoFurther 2026 is happening on May 19, and this year we’re focused on something we’re all feeling: growing IT complexity. We’ll be…
The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
I have confirmed that the date and time are correct on the Mac, but still get the certificate error every time I try to get her to connect.
Hello folks! When I try to restart Applet as Mac daemon the warning message comes up: "This Mac user does not have rights to restart the Applet as a daemon. Please use login credentials with Administrator rights" , but i am definitely sure that account belongs to "admin" type and it must have required permissions. I would…
Hi everybody, Do you kow if it is possible to send an email alert to Technician, when tech is unavalable, or our office is closed. I know it exist in admin console, but the system redirect to simple webpage without ID session, email adress, etc... Do you have a solution to do the same thing when the session is closed. Thx.…
I'm getting browser addin/plugin is corrupt error in Firefox, Chrome and IE. All browsers then ask me to manually download an exe file, which downloads and inastalls but all browsers show a pluging is needed and try to install it again. With the same "plugin is corrupt" message. I've installed the Desktop app which is…
Cannot push any settings to IOS getting "settings pushed with errors" for all ?
Our support team has run in to an odd issue. Randomly all sessions in their tech consoles will disappear then reappear. Now here is the weird part... Some rows will not line up with the tabs. So if the technician clicks on a client in their session list and ends the session, it might have been on a different tab and ends…
Hi, I am using LMI Rescue Hosted Instant chat Channel form. When my customer refreshes the the browser window, the session closes which is very annoying. I have tried this in both Firefox and Chrome. Also, it is independent of whether the applet has been downloaded or not. This issue occurs either way. Wondering if someone…
There are 5 of us in an office and all of us use LMI rescue. for a few months now we have been experiencing a strange problem that we are unable to find a solution/explanation for. We can be using LMI rescue normally for a while and everything works fine. but eventually we will be unable to generate a new pincode or…
I was on another chat session with another tech support for another issue. He remoted in to my PC using Logmein. After he disconnected, the Logmein Rescue windows keeps on trying to connect. I looked at services, and it says that it is stopping. I closed it by clicking on the X button but it keeps popping back. It has been…
Hi all We recently replaced our old 2003 domain controllers with new 2012 R2 servers. Prior to this upgrade, my helpdesk colleagues regularly used the Connect on LAN feature to locate clients on our subnets. Since the new servers were installed though, what they're now finding is that they can only see clients on the same…
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