The new feature "Unattended Permission Prompt" has been released for the Desktop Tech Console. An interactive message can now be displayed to end users in the event of an incoming Unattended Access session. Use case: The end-user should be notified of any incoming Unattended Access session, and has the ability to accept or…
The Rescue Team is excited to announce that version 4.6.0 of the Rescue ServiceNow integration is now certified on Zurich, the Fall 2025 release for ServiceNow. Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value…
What went live? Today the Rescue team is thrilled to announce that Live Lens and Live Guide session types are now available in the webtc! Customers will no longer need to login to separate consoles to initiate sessions and can do everything from within the WebTC - saving time and improving their overall workflow as they…
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here. About the Rescue In-Session AI Assistant About AI Screen Translation AI Demo Video Looking for standard feature comparisons? Click here Rescue Plus Add-on Modules Desktop…
What Went Live? The Rescue team is thrilled to announce that DRAP (Device-Based Restricted Access Package) - Phase 1 is now live! Part of the new paid Security Add-on for Rescue, this feature allows customers to protect any endpoints ensuring that only the approved Rescue account can establish a support session. Customer…
I have changed the computer that I use but can not connect the new one to Log me in and now there are too many users on my account. How do I delete one of the users?
Hello, I am in the process of switching from GoToAssit which I've had for almost 10 years back to LogMeIn Rescue. I service a lot of Macs and I have found LogMeInRescue to be more reliable on Mac's as compared to GoToAssist for unattended support. However, I am having a problem with all PC's running Windows 10 and…
Kokeen nimi (Test name): Peer Tulos (Result): [PUNAINEN (RED)] -> Ongelmia löytyi Lisätiedot (Details): Tunneli: (Tunnel:) OK (OK) Paikalliset tulokset: Sovittimen asetukset: Sovittimen asetuksia ei saada (Cannot get adapter config) Liikennekoe: Koetta ei voi suorittaa loppuun (Cannot complete test)…
1. Work levels will rise 20% and no more organizations. Individuals will feel like they're working a sixth day seven days in 2018. While the work pace stimulates, we include more our work treadmill from a steady stream of work demands. Business pioneers as of now burn through 16 hours for every week on manual errands.…
when launching rescue + moble IOS app then enableing screen recording, I do not get the option to select 'LogMein Rescue' from the pulldown where it should be listed along with 'camera roll' it automatically goes to 'camera as no selection menu appears Any help appreciated TIA Ben
Is it possible so when a technician closes down the "LogMeIn Resuce Technician Console" applicaiton, the software also AUTOMATICALLY disconnects the sessesion too?
Hi there, I am SBK and I am a new user to the tool. Would like to ask : - will there be email notifications sent to the new account users when new account are created for them? - how about password reset by Admin? Will the user receive an email notification that password is reset? Hope someone can help to share. Thanks.
Hi after connecting to one of our clients via logmein rescue, the screen is black. The customer in front of the PC has full functionality - but our screen is black. We have full access to the pc (mouse moves, can file transfer, get system info). Just cant see anything on the screen. We have: 1. Updated windows (XP SP2) 2.…
On all of our computers, since this weekend, whenever we try to connect with the Calling Card, on our end we elevate to a system service and it says it works fine. On the customer end it says the elevation failed. When we try to connect, customer doesn't get permission pop up and it immediately says that permission for…
We recently purchased LogMeIn Rescue with the intent to setup unattended access on several clients PCs. Is it possible to install unattended access without first connecting to a support session? It would be very beneficial for us to be able to distribute an .msi through Group Policy or even put an executable file on a…
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