Advanced Dial Plan Nodes give you new ways to design call experiences that are more responsive, more accurate, and more personalized. Instead of relying on static call menus, you can guide calls using real information, recognize callers, and adapt how calls are handled based on what matters most to your organization. Hi,…
GoFurther 2026: Orchestrated Intelligence May 19, 2026 | 9am PDT | 12pm EDTA GoTo Virtual Event AI is getting smarter. The real question is: how will your organization work with it? Join us on May 19th for GoFurther 2026: Orchestrated Intelligence, a dynamic virtual event focused on the organization-wide partnership…
Hi Everyone, Here’s a look at the latest features that became available in February, enhancing your GoTo Connect experience to be smoother, smarter, and more enjoyable than ever. Website Knowledge Ingestion for AI Receptionist Effortlessly turn your website content into searchable, editable knowledge base articles for your…
Let’s take a look at some of the highlights from 2025! Turn Conversations into Actionable Insights GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you. Check it out here Scheduled-based…
Schedule Call & Message Reports * Before this release, only the Queue Caller, Resolved Conversation, and Satisfaction Survey boards could be scheduled. With this release, it is now possible to schedule both the Call Reports and Message Reports boards as well, with the same flow. * Automating this report to be delivered on…
Hi Community, I’m looking for advice or updates on a few feature requests for a customer setup. 1. Night Switch / After-Hours Routing The customer would like a “Night Switch” feature that: Automatically diverts incoming calls to voicemail after business hours Can also be manually activated during the day (e.g., when…
Is there anyway to only allow internal users to call an extension and force others to leave a voicemail? We are a school and want to allow parents to leave voicemails but not to disrupt class. Any help would be appreciated!
I would like to know if it is possible to integrate GoTo Connect with a custom system using an API or any available integration method. The goal of this integration is to implement an automated dialing process (autodialer), where from our system we can: Upload a list of phone numbers to GoTo Connect. Trigger automatic…
I was clicking around in the forum and saw a port that talked about them being able to have the dial plan create a service ticket in their CRM. Is there any information on this anywhere?
I have an agent with numerous missed ring attempts against their name, is there a way i can report on this as they are stating they are not missing any calls. Is there a report which includes time of attempt and number called?
In device for a Yealink pone the Display name will not change the name displayed on the top left of the phone. I still have to remote in to the phone to make the change
Is there a way to trigger the web chat by an HTML button or links?
We use the AI receptionist, and when cuatomers call, the receptionist has the ability to open tickets in our ticketing system. It works well. But sometimes a customer might call back saying the work is not complete, or they are returing a call, or may have been cut off and they are calling back. Our engineers go from one…
With AI Receptionist, what happens to a Call que when not answered? In a normal dial plan, you can have it go to an extension or voicemail, but with AI what is the fallback?
Is there any way to identify missed calls, which agents have missed the calls and track the data behind it so I can manage performance - at the moment I'm unable to verify if this number is accurate
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