Hello, I’m trying to complete registration for the Grasshopper free trial, but I’m encountering an issue. At Step 2 of 2 in Grasshopper, after entering all required details and the verification code sent to my phone, I receive the error message: “Something went wrong. Please try again.” The registration does not proceed…
I had a really difficult time getting my SMS registration approved when I originally started with Grasshopper. After roughly 2 months, one of the customer service reps spent almost 2 hours going through every questions and fixing every answer to get approval. Is there a way to obtain a copy of those answers so I have them…
I just signed up with Grasshopper and I'm waiting on my number to be ported over, so until then I do have the temporary number. When I call that temp number, it answers properly with the message for the extensions. However, if we reject the call it goes to our personal voicemails, not grasshopper. What am I doing wrong?
I have completed all necessary registrations and it shows that we are verified but text messages are not coming and only 1 that I have sent (to my daughter to test) went through. I have deleted the app and reinstalled 3 times, logged off the computer and closed out and reopened and logged back in. There are no updates.Our…
I have done all the support steps following SMS Approval. Logged out and back in. Checked all the settings. AND STILL it is not letting me send an SMS. I don't know what else to do, and the support call has such a bad connection that I can't hear anything the AI bot is telling me to do. Additionally, I enabled call…
Hello, I've gone through the various training and setup pages, but i still can't get calls to do anything other than just ring. I have it set up so that it goes straight to voicemail (yes, there is a custom voicemail message that I uploaded myself), but when you call our number, it will ring endlessly. It's also not…
It sounds like other people are also fighting AI approval or something on this, but I have a denied message saying my company name doesn't match my EIN. It does. Definitely. I double-checked it. And there's no way to ask for verification, ask a question, anything. The only possible thing I can see to do is make a change to…
Hi, I recently attended the webinar about the new admin console for Grasshopper. As an existing customer, how can we have access to it please? Thank you.
Hi! I've been having this issue where the grasshopper login window takes HOURS to boot. I've tried all the suggestions from the AI chat - a. uninstalling and reinstalling the app; b. restarting my computer; c. restarting my wifi router - but still the login window does not boot or when it eventually boots, I've already…
A few months ago I spent weeks trying to get approval for SMS for an additional phone number to my account. Despite our best efforts in making all the suggested changes, we continued to get rejected until I posted a message on this board and someone helped us out with gaining the approval (thank you!) We are now facing the…
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